Client Services Manager, Global Mobility
3 days ago
An exciting opportunity is now available for an experienced Client Services Manager, Global Mobility in Singapore.
The Client Services Manager, Global Mobility is responsible for managing a portfolio of client accounts whilst managing a team of Relocation & Mobility Consultants.
**Main Responsibilities**:
- Manage a team of Relocation & Mobility Consultants, ensuring a high level of service is provided at all times
- Maintain an in depth understanding of client policies in order to make recommendation and identify opportunities to add value and increase profitability
- Oversee third party providers, identifying and resolving issues as required, ensuring excellent service delivery
- Create and implement policies within the Relocation & Mobility teams to increase service quality
- Identify opportunities to up-skill employees, providing feedback, coaching and training as required
- Oversee international relocation services delivered by Relocation & Mobility Consultants including visa and immigration, compensation, household goods moving, and temporary accommodation
**Key Requirements**:
- Must have Global Mobility, Assignment Services or Relocation experience
- Current/previous experience in a position focussed on client services, account management or service delivery
- Staff management / supervisory experience is essential
- Fluent English & Mandarin language skills spoken and written is essential
- Ability to think outside of the box and strategically
- Excellent communication skills with the ability to liaise with stakeholders and build strong relationships
- Bachelors Degree or equivalent preferred
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