Centre Manager

2 weeks ago

Singapore Kopitiam Investment Pte Ltd Full time

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

DESIGNATION : Centre Manager

RESPONSIBILITIES

Reporting to Area Manager, your responsibilities include but not limited to:

- Conduct daily inspection with checklists on: Hygiene & housekeeping at the stalls. To check and rectify any encroachment by tenants.
- Tenants’ attendance at the stalls.
- Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved and be attentive to the maintenance and cleanliness of common areas
- Attend to complaints/ feedbacks/ enquires from customers, tenants and officers of relevant authorities/ agencies on all aspects of the centre operation.
- Maintain good working relationship with relevant authorities/ agencies, tenants and sub-contractors.
- Follow up actions on rental arrears and communicating policies and procedures to the tenants.
- Schedule and conduct random food quality checks at stalls to ensure good quality food are provided at all times.
- Actively perform checks on stalls to ensure there is no non-approved increased of food prices within the centre.
- Liaise with tenants on quarterly spring cleanings at the centre.
- Daily attendance check on cleaning contractor to ensure that the nos. of cleaners provide at site is according to the cleaning agreements.
- Provide supervision to enable table cleaners to provide high level of service in table and chairs cleaning accordingly to NEA’s requirements.

Administration
- Update daily checklists into spreadsheets for data analysis and reviews.
- Record findings on issues that occur during daily routine checks and the required follow up actions into communications book.
- All attended feedbacks are to be recorded into the communications book with the details of actions taken and/or if follow up actions are required.

QUALIFICATIONS
- At least 3 years of working experience in the related field is required for this position
- Preferably Senior Executive specialized in Customer Service or equivalent

OTHER INFORMATION
- Resourceful and ability to work under pressure.
- A team player and able to work independently.
- PC proficiency in MS Words, Excel and Powerpoint.
- 6 days work week including weekend and public holidays

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