Administrator / Centre Manager

Achievers Dream Learning Centre is a fast-growing Chemistry Tuition Centre Specialist with headquarters in Central (Bukit Timah) and North-East (Lorong Chuan) region of Singapore.

We are passionate in what we do, and **we want to expand our operations in the East side of Singapore. **We believe that culture is the product of empathetic leadership and a shared sense of purpose. Our company is a place where all people feel they belong. We put diversity, autonomy, and support first as we scale.

**About the job:
**This position is a 2-year contract (convertible to full-time) and requires commitment on one weekend. **As an Administrative Associate Lead, you will be in charge of the smooth running of daily operations of the Centre. You’ll also be responsible for managing phone enquiries and walk-in and registrations of new parents and students. The Administrative Associate Lead will report to the Centre Manager and works with the Teaching & Curriculum Team.

**On a given day,**
- you will advocate for good customer service practices to manage phone enquiries and walk-in professionally
- you will be in charge of customers onboarding and assist parents and students to complete their registration and make them feel welcomed to the Centre
- you will handle enquiries from parents and do the necessary follow up to encourage them to enrol with the centre
- you will deal with payment matters, including collecting payment, preparing invoices with high accuracy, tallying of petty cash and daily closing for the Centre
- you will work closely with teachers and students in ensuring that correct worksheets are being provided during each lesson so that efficient and effective learning can take place
- you will ensure the organization and cleanliness of all classrooms so that students have a welcoming environment for learning
- you will ensure that snacks are stocked up regularly for teachers and students so that they will not go hungry
- you will schedule zoom meetings and prepare meeting minutes for the team

**What we expect of you,**

**We are all different, yet we all use our unique contributions to serve people. The qualified person we seek is a team player with these qualifications**:

- Must have _
- at least 2-5 years of working experience (administrative, customer service, sales related)
- ability to work in a fast-paced environment
- able to work independently and collaborate well in a team
- organized and adhere to deadlines
- keen eye for details
- honesty, integrity and with a growth mindset to learn
- positive learning attitude
- good listening and communication skills
- singaporean (quota criteria)
- fresh diploma graduates can apply
- Good to have _
- at least 1-2 years of experience working in a tuition centre setting
- fluency in chinese language (due to chinese-speaking parents or students)
- design or social media marketing background
- technical troubleshooting skills
- understanding of chemistry content knowledge
- leadership skills

**What are the perks for you,**
- full suite of employee onboarding and welcome package
- annual leave, birthday leave, medical leave and hospitalization leave
- company group insurance
- complimentary health check-up
- flexi-benefits reimbursement (for travel, staycations, optical, dental etc)
- team training and career developments
- bonuses (sales, performance, fitness, punctuality bonus etc)
- team bonding activities and individual prizes to be won
- a safe environment to make mistakes and learn without any criticisms or judgement
- a fulfilling work experience bringing immense satisfaction to parents and students
- you will learn a lot regarding administration best practices, operations, how to work with people and how to manage a centre

**We need your commitment,**
- Working Hours: (4 weekdays + 1 weekends) (1 weekday + 1 Weekend OFF) _
- Weekdays: 1pm to 9pm
- Weekends: 8.30am to 6.30pm

We look forward to speaking to one of you very soon