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Desktop Support Engineer

2 weeks ago

Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

Manage the IT Support and staff to provide 1st level technical support;
Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.