Sg - Desktop Support Engineer

5 days ago

Singapore Computacenter Full time

FMS Engineer, Desktop Support ,Technical Support, with Minimum 2 years experience Minimum Graduate ,Diploma Holder Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients

**Requirements**:

- Proven work experience as a Technical Support Engineer/Desktop Support Engineer
- Hands-on experience with Windows OS environments
- Hands-on experience with Dot matrix/LaserJet printers configuration, hardware troubleshooting
- Good understanding of computer systems, Network connectivity, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Excellent communication Skill (This is must)

**Key Skills**
- Desktop Support
- Networking
- Helpdesk
- Technical Support
- Desktop Engineering
- Chat
- Hardware Support
- Printers
- Hardware Troubleshooting
- Remote Desktop

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