Desktop Support Engineer

2 days ago

Singapore Advance Global IT support Full time

Contract Type: B2B

Location: Tuas, Singapore

Schedule: Monday–Friday, 09:00–18:00 SGT

Role Overview

We are seeking an experienced EUC (End User Computing) Support Engineer – Level 1 to provide on-site technical support for end users. The ideal candidate will have strong Mandarin communication skills and 5–10 years of experience in IT or EUC support.

Key Responsibilities

  • Provide L1 support for laptops, desktops, mobile devices, and peripherals.
  • Install, configure, and troubleshoot Windows OS, Office 365, and business applications.
  • Handle incidents, service requests, and coordinate escalations.
  • Perform hardware replacement, imaging, and user access management.
  • Support printers, scanners, conference equipment, and office IT tools.
  • Assist with VPN issues, account access, and connectivity problems.
  • Log and close tickets in ITSM tools (ServiceNow/Remedy/Jira).
  • Collaborate with L2/L3 teams when needed.
  • Maintain accurate documentation and deliver excellent customer service.

Requirements

  • Legally eligible to work in Singapore.
  • Fluent in Mandarin (spoken & written).
  • 5–10 years of experience in EUC or IT Support roles.
  • Strong knowledge of Windows OS, Office 365, and end-user devices.
  • Experience with printers, peripherals, and AD user management.
  • Familiarity with ITSM systems (ServiceNow preferred).
  • Ability to work independently and handle on-site support tasks.

Preferred Skills

  • Experience supporting enterprise environments.
  • Basic networking knowledge (LAN/Wi-Fi/VPN).
  • Understanding of ITIL frameworks.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: $4, $4,500.00 per month

Work Location: In person

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