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Desktop Support Engineer

28 minutes ago

Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

**_Desktop Support Engineer (Desktop Support L2 + Data Centre) _**

**Brief Description**:
A dual role consists explicitly of an 80% Desktop support role & 20% Data Centre Operation role; he/she is to prioritise the Desktop Support role and take on the Data centre tasks whenever required.

**Responsibilities**:
**_Desktop Support (L2) _**
- Provide IT technical service desk and onsite support for end-user services.
- Problem identification, diagnosis and rectification for both hardware and software issues.
- Support desktops, notebooks, printers and other hardware components.
- Experience in MacOS support and troubleshooting preferred
- Installation, re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
- Involved in projects such as migration, relocation and hardware refresh.

**_Data Centre Operation _**
- Strong with DC monitoring software and tools
- Routine Systems Health Checks
- Assist to set up and decommission of IT equipment such as networks, servers, storage, backup devices, etc
- Coordinate with vendor for scheduled facilities work
- Basic network maintenance support
- Problem determination and escalation of issues to vendors or internal team
- Compilation, preparation and submission of Reports
- Physical / visual inspection
- Provide onsite support during power down / up activities
- Inventory and cabling management
- Equipment Rack and stack work
- Capacity management (space, power, cooling, patch panel port availability)
- Change Management & Incident Management Process

**Requirements**:

- Nitec in IT or higher qualification.
- Minimum of 2 year of related Data Centre operations experiences and 3 years of desktop experience.
- Posseses knowledge in data cabling and patching.
- Able to manage the data centre effectively.
- Ability to respond to issues and provide a timely update, and escalation.

Contract Type: 12 Months Salary: SGD3,000 to SGD4,000 Work Environment: School Location: Pioneer Road Working Hours: Office Hours Mon to Fri - 7.30am to 5.00pm, or 9.30am to 7.00pm Commencement: Immediate