Rooms Controller

3 days ago

Singapore ST. REGIS HOTEL SINGAPORE Full time

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

***
- Assign room according to guest request and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
- Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs.
- Activate room keys. Secure valid payment. Identify any over-commitments.
- Perform duplicate reservation checks; block rooms. Run daily reports.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

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