
Room Controller/Coordinator
10 hours ago
JOB SCOPE
Job Responsibilities
Responsible for forwarding and receiving of all information pertaining to the department
Receive, record, and distribute various reports / information
Prepare assignments for morning / evening room attendants
Prepare Housekeepers daily reports
To coordinate with GR’s room controller for unassigned room, rush room and re assign room when needed
Liaise with floor supervisor and manager for the rush room
Liaise with floor supervisor, FO and facilities with regards to rooms that need to OTM due to defects
Monitor number of VD turn VC
Monitor discrepancies rooms and DO with VC status
To monitor the completion of maximo and FCS request and advise supervisor to check and release the room
Monitor FCS time out
Receive, record, and transmit guest requests accurately
Responsible for entering accurate room status into computer daily and investigate discrepancies
Maintain and update administrative data
Maintain key control
Monitor lost property
Maintain monthly attendance records
Coordinate & follow up with Engineering department on all maintenance requests
Relevant experience in hospitality environment
Interact with all levels of Team Members
Pleasant personality with excellent customer service attitude
Well groomed & energetic
English speaking
Ability to work rotating shifts, during weekends and public holidays
JOB REQUIREMENTS
Minimum 1 year Housekeeping Operations experience
Possess a good command of spoken and written English & Mandarin to communicate with fellow Chinese speaking colleagues and give clear instructions over the phone & email for work purposes
Able to give clear instructions over the phone
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
Minimum secondary school graduate
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