IT Ops and Incident Manager

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...

**What the role is** - The job holder will design the security monitoring capabilities and activities to be carried out in the security ops centre (SOC), manage the activities in a cybersecurity ops centre, investigate cyber security events, cyber threat management and perform incident response / remediation for MSOC operations. LI-ZL1 **What you will be...

**Ops Support Executive (102)**: **Responsibilities**: - Provide 1st level troubleshooting to customers - Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers - Able to do initial diagnostic, categorization, set priority, dispatch...

**Helpdesk Ops Support (102)**: **Responsibilities**: - man the project mailbox - response/provide advise to users for issue raised - maintain and categorize incident logs in CRM - co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA - compile weekly/monthly statistics for reporting **Requirements**: -...

**Helpdesk Ops Support Executive (102)**: **Responsibilities**: - man the project mailbox - response/provide advise to users for issue raised - maintain and categorize incident logs in CRM - co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA - compile weekly/monthly statistics for reporting **Requirement**: -...

**Key Responsibilities**: l) Tabulation and submission of employees' OT 2) Update Daily Workers Allocations via Google Sheet (Schedule) 3) Ops/Project Management & Coordination -Attend Site meeting / Clarify detailing with client (s) 4) Inventory Management (Timber / hardware) / Stock take 5) Ops/Project Paperwork (if necessary) 6) Chair Bi-monthly Ops...

Overview Opportunity for Ops Manager to oversee production support and operational activities across multiple tracks. The ideal candidate will manage production incidents, drive operational enhancements, and ensure seamless collaboration between clients and internal teams. This role demands strong leadership, stakeholder management, and a commitment to...

Roles Responsibilities This position reports to the Director. Stream Ops is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace Specific Responsibilities 1. Update tracking numbers and details of each courier...

**What You’ll Do**: - Develop, maintain, and continuously improve the incident management framework and playbook. - Coordinate closely with regional support functions and head office technology teams to ensure alignment. - Lead the resolution of incidents, driving timely responses across teams and geographies. - Own incident reporting, escalation, and...