Ops Support Executive

2 days ago


Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

**Ops Support Executive (102)**:
**Responsibilities**:

- Provide 1st level troubleshooting to customers
- Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
- Able to do initial diagnostic, categorization, set priority, dispatch job
- Able to support & coordinate with Level 2 Support teams in incident/problem investigation and resolution.
- Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.

**Requirement**:

- Educational Qualification: Minimally ITE and Diploma level
- Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)
- Prefer Skill: Basic Computer knowledge of Microsoft excel, word, Solaris, Windows

Best Regards

Wei Sian

IT Consultancy & Services Pte Ltd



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