IT Support Engineer

1 week ago

Singapore CERTIS TECH-OPS AND SERVICES PTE. LTD. Full time

**About Certis**

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving. We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

**Life at Certis**

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you. At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow - the perfect place for you to grow your career

**All the responsibilities we will trust you with**:

- To manage the CSPL GTO Ops Centre Helpdesk Support line and ticketing system where users have reported IT-related issues.
- Carry out 1st level troubleshooting and resolution of reported issues. Where necessary, must be willing to visit user’s office location to assist in resolving the reported issues.
- Must be a proactive team player recommending solutions to reported problems.
- Process accounts relating to staff On-boarding (joining the organisation).
- Process Internal Staff Movement (Inter-dept transfers).
- Process accounts relating to staff Off-boarding (leaving the organisation).
- Account Maintenance (account creations, removals, and activation / deactivation).
- To monitor the software licenses usage. Highlight purchases required for those reaching re-order level.
- Generate weekly and monthly reports of all above tasks carried out.
- Monitoring of all network and server status.
- Monitoring of security related matters, identifying computers with potential threats, trouble-shooting and carrying out resolution of security matters.
- Liaise with GTO Ops Level 2 support during incident, and escalate if necessary.
- Liaise with network vendor for installation / arrangement of additional LAN points or termination of existing LAN points.
- To be involved in Business Continuity Plan (BCP - exercise or actual) to ensure minimum disruption to the company’s business. Staff will prepare computers, setup and support of the BCP and work closely with all teams and personnel involved to ensure its success.
- To be involved in projects that will have implications on the team’s operations and support.
- To participate in audit checks, interviews and reviews and provide necessary documents as required.

**What you can expect from us**:

- Work on projects for world-class security projects renowned for their safety, reliability and efficiency
- Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
- Community volunteering opportunities
- A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

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