Ops Support Executive
2 days ago
**Ops Support Executive (102)**:
**Responsibilities**:
- Provide 1st level troubleshooting to customers
- Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
- Able to do initial diagnostic, categorization, set priority, dispatch job
- Able to support & coordinate with Level 2 Support teams in incident/problem investigation and resolution.
- Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
**Requirement**:
- Educational Qualification: Minimally ITE and Diploma level
- Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)
- Prefer Skill: Basic Computer knowledge of Microsoft excel, word, Solaris, Windows
- Working on 12-hour shift work (work 2 days and off 2 days) including Weekends and Public Holidays
- Day Shift: 7 am to 7 pm
- Night Shift: 7 pm to 7 am
Best Regards
Wei Sian
IT Consultancy & Services Pte Ltd
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