Director, Head of IT Operations

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Established in 1986, **UOB Asset Management (UOBAM)**is a wholly owned subsidiary of United Overseas Bank. Headquartered in Singapore, UOBAM has grown extensively across Asia with local presence in Brunei, Indonesia, Japan, Malaysia, Taiwan, Thailand and Vietnam. Our network includes UOB Islamic Asset Management in Malaysia and a joint venture with China’s Ping An Trust to form Ping An Fund Management Company. We have also forged a strategic alliance with Wellington Management Singapore.

Our experienced team of more than 90 investment professionals conduct rigorous fundamental research within a proven investment framework to provide our clients with innovative investment solutions. The strength of our team lies in our commitment to investment excellence. Our performance has been recognised by the industry and we have garnered over 340 awards regionally since 1986.

Through our regional network, we offer global investment management expertise to individuals, institutions and corporations. Our comprehensive suite of products ranges from retail unit trusts and exchange-traded funds to customised portfolio management services for institutional clients. A leader in innovation, UOBAM offers a digital option to manage investments with UOBAM Invest robo-adviser, making investing simpler, smarter and safer.

**UOBAM Technology** provides software and system development, as well as information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 8 countries with this architecture to provide a secure and flexible Asset Management infrastructure.

**Responsibilities**:
The Head of IT Operations is the guardian of production stability. While the core focus is on Run, they play a critical role in Build by ensuring that systems are designed with operational excellence in mind. They act as a bridge between engineering, support, and business, ensuring that technology services are resilient, reliable, and responsive.
- **Production Support & Monitoring**
- Lead incident response efforts, including communication and coordination across teams.
- Conduct problem management and root cause analysis to prevent recurring issues.
- Coordinate with development teams to address and resolve bugs efficiently.
- Monitor vendor performance and ensure compliance with service level agreements (SLAs).
- **Site Reliability Engineering (SRE)**
- Maintain system reliability, availability, and uptime through proactive measures.
- Implement automated healing, monitoring, and alerting solutions.
- Perform capacity planning and system performance tuning to support scalability.
- Conduct regular service operational reviews and audits to ensure adherence to standards.
- Maintain and regularly test Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies
- **Data Operations**
- Monitor data pipelines to ensure data integrity and timely delivery.
- Manage data-related incidents and maintain lineage tracking for transparency and traceability.
- **Technology Operations and Service Management**
- Provide input on operational requirements during design
- Participate in non-functional testing (e.g., performance, failover)
- Define SLOs, SLIs, and error budgets (SRE)
- Collaborate on automation and observability tooling
- Work with Data Engineering to define data pipelines and quality checks
- Define service requirements and SLAs during vendor onboarding
- Contribute to BCP/DR planning
- Provide feedback on incident trends to improve design

**Job Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in IT operations, service management, or related roles.
- Experience with ITIL framework and service management best practices.
- Proven experience managing cross-functional teams including Production Support, SRE, DevOps, and Service Management.
- Proficiency in managing vendor SLAs, KPIs, and service performance metrics.
- Ability to lead incident response and root cause analysis.
- Experience in capacity planning, perf