Spa Front Office

3 days ago

Kallang, Singapore PARKROYAL on Beach Road Full time

**Position summary statement**:
Respond and deal with clients first hand and to assist them in making appointments or to assist them with their queries and to ensure that all their needs are well attended and taken care of. Welcome and greet all clients in friendly and cheerful manner and to create a professional image when the client has first contact with the outlet.

**Primary Responsibilities**:
a) Assist members in making reservations for spa treatment, fitness classes and assignment of treatment rooms

b) Ensure and oversee that all clients and Therapists arrives for scheduled appointment on time.

c) Ensure therapist uses the correct allocated room, picked up allocated client and performed scheduled treatments.

d) Meet potential spa/fitness members and any other walk-in clients in a well mannered, professional, friendly manner and assist in consultation and closing of sales.

e) Dealing with customer’s requests and complaints and providing vital information to Executive/Manager for the purpose of improving clients’ satisfaction.

f) Conducting outlet tours to walk-ins and new clients.

g) Study and learn treatment and products well to encourage client’s trust and assurance on the services offered.

h) Carry out sales recommendation.

i) Ensure Opening and Closing procedures are met

j) Ensure cash float tally daily and daily closing is accurate.

k) Monitor client’s record and recommend packages of treatment

**Job Types**: Full-time, Permanent

**Salary**: $1,700.00 - $2,400.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Food provided
- Health insurance
- Professional development
- Vision insurance
Schedule:

- Day shift
- Early shift
- Holidays
- Weekend availability
Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

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