Guest Service Team Leader
5 days ago
**Primary Responsibilities**:
- Ensure our residents receive a fast and efficient check-in and check-out.
- Ensure all residents’ queries or requests are handled in a polite and efficient manner.
- Adhere to all company credit policies to ensure that all revenue expected will be received.
- Ensure a high level of product knowledge of the Suites and local area.
- Maintain and update guest history as laid down in the Front Office procedures.
- Ensure a high level of customer service is consistently maintained.
- Ensure a high level of liaison is maintained between front office and all other departments within the hotel.
- Ensure the Assistant Guest Relations Manager and Operations Manager is kept fully aware of any relevant feedback from either residents or other departments.
- Ensure all duty shift procedure checklists are continuously monitored and all tasks completed by the end of shift.
- Guide and assist the juniors through constant mentoring, coaching and feedback.
- Conduct skills training required for juniors.
- Orient new hires
- Assist in the Performance Appraisal of all Personal Assistants.
- Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
- To gather information on key interests of residents and use them to organize and implement residents programs/activities.
- Plan & develop a monthly calendar of guest activities. Co-ordinate, organise and oversee the smooth running of the activity.
- Assist in developing monthly newsletters to update in-house residents on upcoming events for participation.
- Obtain feedback from resident through quarterly review of survey on residents’ preferences.
- To possess a thorough knowledge of Operations policies & procedures.
- Collate and report all guest activities information for the month, i.e. cost and revenue, headcount, activities for the following month.
**Salary**: $2,500.00 - $3,100.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Night shift
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