Senior Team Lead, Service Transition

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Senior Team Lead, Service Transition is a developing management role, responsible with supporting the management and coordination of the activities of the team in the completion of a transition project.

This role ensures that transition projects adhere to all required governance processes, utilizes the correct tools and that client requirements are met.

The Senior Team Lead, Service Transition supports with fostering a collaborative and innovative team culture focused on operational excellence.

**What you'll be doing**

**Key Responsibilities**:

- Implements, runs, governs and controls transition programs from inception through to completion.
- Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities.
- Undertakes due diligence investigations to determine exact client requirements.
- Works according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects.
- Establishes positive relationships with the client stakeholders and engage with them on a regular basis.
- Plans and coordinates engagement sessions with the client and prepare for and facilitate these sessions.
- Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis.
- Identifies resource requirements for the transition project and negotiate and agree the use of the resources.
- Performs as a people manager to the cross functional transition team, developing team members to grow in their roles.
- Fosters a collaborative and innovative team culture focused on operational excellence.

**Knowledge and Attributes**:

- Knowledge of project management methodologies, tools and standards (both Waterfall and Agile)
- Business and commercial acumen coupled with strategic thinking ability
- Ability to develop and enhance client and stakeholder relationships.
- Understanding of IT industry and expertise on transition management approaches and methodologies.
- Ability to construct plans and schedules with pricing information within a framework.
- Ability to interpret, deconstruct and contribute to contract collateral.
- Good communication skills, both verbal and written.

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Computer Science or Information Technology or a related field.
- Relevant ITIL certification preferred.
- PMBOK and/or Prince II Certification(s) desirable.

**Required Experience**:

- Solid experience in Service Transitioning and Project management preferably gained within a global IT services organization.
- Solid experience in engagement across contractual review and service definition.
- Demonstrated track record in managing complex client transition projects, preferably within a large enterprise environment.
- Demonstrable experience in communication and negotiation at a management level.
- Demonstrable expertise in transition management approach and methodology.
- Moderate level of experience in leading and managing a team

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer