Service Architect

15 years exp

**Roles & Responsibilities**

A Services Architect is a pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains. Key focus areas are Client Experience, Service Management, DevSecOps process/tools and secure data API integration and hybrid delivery modelling. Designs often involve consulting and customized multi-product/multi-vendor solution elements with hardware, software, and cloud services.

They are responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

They manage a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.

As a Services Architect, you will have the opportunity to design solutions with some of the most innovative global organizations, technologies; accelerating the digital transformation business objectives and outcomes.

**Responsibilities**

**Services Architecture Design**:

- Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains
- Leads the design of the Managed Service offering, interfacing with the platform delivery team.
- Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
- Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery organization and partners to ensure supportability.
- Lead the validation processes by obtaining sign-off from technical, service and costing stakeholders.
- Lead the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
- Map the client's requirements against proposed set of service elements and architectures and lead the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
- Develop and execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).

**Pre-sales & influence client outcome**:

- Support the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities. This will require an ability to discover and analyze the client’s current architecture, platforms and operating models

**Sales and delivery team’s collaboration**:

- Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
- Coach, mentor, lead and act as advisor and decision maker in service design situations

**Commercial design**:

- Support the sales teams to have a commercial model discussion with the client
- Identify all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term
- Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model

**Vendor management**:

- Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well co-ordinated to ensure a smooth transition

**NTT Singapore Pte Ltd (NTTS)** is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.

Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.

NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.

NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.

In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.

NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.