Service Delivery Technical Leader
2 days ago
As Service Delivery Technical Leader, you are responsible for acting as the primary contact between the Services Delivery Squad Leader (SDSL) and the Delivery Project Executive (DPE). You will be coordinating the scope of system delivery for both the client and the account team. You will support the Services Delivery Squad Leader (SDSL) and Delivery Project Executive (DPE) as the service delivery advocate and understand the client requirements.You will ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost-efficient manner. You will lead and direct the system delivery pool(s) with direction from the SDSL/DPE (in the form of an account plan).What will you do:
- Support the SDSL/DPE as a single point of contact and be the advocate between System Delivery and client.
Ensure positive client satisfaction and client relationship is maintained for system delivery.
Drive/Manage service quality, performance, and improvement of service delivery processes.
Participate in capacity planning, system enhancements, change planning and, identify ways to improve service.
Deliver on service commitments and participate in account plan/strategy for systems
Participate in Technical proposal preparation and submit to SDSL/DPE for review and approval
Understand client requirements, business opportunity identification, guidance, support and closure
Provide technical support and be involved in the Change Control Board and/or change control process
Coordinate / assess of all changes and reporting for respective system areas
Liaison between technical delivery teams and the customer
Demonstrate outage management while notifying customer of Outage and keep informed of status as team’s work towards resolution
Prepare and provide with weekly/monthly/quarterly measurements review / Service Quality tracking
EA License No. - 14C6941
Not Specified
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