Project Manager/it System Analyst

1 week ago


Tiong Bahru, Singapore Peoplebank Full time

Project Manager/IT System Analyst/Business Analyst **(Production Incident)**
- Contract period of 12 months with an option for extension as overall project duration is much longer.
- Competitive overall package and benefits **(18 AL, 14 ML, Other Leave Entitlement, Performance Bonuses, Yearly Training Sponsorship etc)**
- Good project exposure and career growth in different area
- Possibility for** perm conversion**

Our Client
- A familiar brand in public sector industry.

The Opportunity
- **
Oversee the production support team**
- Coordinate rollout activities across different IT teams for production releases
Provide monthly progress/status reporting
- Prepare the monthly report of incidents reported and system usage to update management team
- Perform routine checks and common incidents and also remind users to close cases
- Track production support requests ensuring that each incident satisfies SLA requirements
- Route to respective Feature team if issue cannot be resolved within Production Support team
- Manage production mailboxes and distribution listing
- Set up, implement and review production support process, e.g. approval matrix, data request/data patch process, archival, alerts, system s/w and security patching
- Keep track of downtime, seek approval, broadcast and support prod support activities

Your Background
- Hands-on experience as a Business Analyst or Project Manager in at least 2 full project development life cycles
- **
Hands-on experience in handling production incidents is preferred**
- Understanding of Agile software development practices is preferred
- Good presentation and listening skills
- Working experience in government environment will be an added advantage

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.


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