Collections Analyst

**Collections Analyst** - 12 months contract - Hybrid work arrangement - Work location: Suntec **Our Client** - Our client is one of the leading IT enterprise cloud computing company - Ranked as Fortune "100 Best Companies to work for" **The Opportunity** - Directly responsible for ensuring that the accounts receivable portfolio turns into cash thereby positively impacting company's cash flow through their direct customer collection efforts. - Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure which translates into a component of our stock price. Healthy cash flow funds operating expenses as well as investments in research and development to enable us to grow. - Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay. - Facilitate customer payment by providing necessary documentation to customer - Resolves customer billing disputes working with other Sales Operations personnel and Sales - Escalates problem collection accounts to Credit and Sales management - Works with credit analyst on financial distress accounts - Negotiates payment plans for financial distress accounts - Recommends accounts for suspension after proper collection activity - Participates on process improvement projects as assigned - Provides reports on assigned portfolio as requested to credit management - Ensures compliance with all company policies - Provides training as requested. **Your Background** - Collections experience in a high growth environment - Good customer relationship skills to manage a variety of customer iterations - Demonstrated initiative, Ability to work independently, Demonstrated participation in process improvement initiatives and/or project management experience - Excellent communication (written and verbal) skills - Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines - Thrives in a team environment - Able to use Microsoft suite of tools effectively. - 2-4 Years of experience required Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.