Team Leader
3 days ago
1. To carry out counter operations according to the hospital’s guidelines, procedures and policies consistently.
2. Plan weekly duty roster and manage the deployment of staff for all Visitor Registration Counters.
3. Supervise and monitor performance of staff to ensure service levels are met. Provide coaching and counselling when necessary.
4. Manage resources including manpower, equipment and supplies in daily operations.
5. Handle complaints and feedbacks and perform service recovery. Escalate to Supervisor when necessary.
6. Investigate causes of discrepancies and complaints and take corrective actions. Raise necessary documentations (Incident Report [IR])
7. Conduct on-the-job (OJT) for new staff and refresher training programs, if necessary.
8. Provide regular feedback to the Supervisor on staff performance and disciplinary matters.
9. Disseminate operation updates/information to staff promptly and accurately.
10. Conduct daily roll calls
11. Verify temperature records and attendance, when necessary (Heightened Dorscon)
12. Additional duties/job scope assigned by your superiors.
Job Requirements
- 3 years in customer related field (including one year supervisory experience or any equivalent experience)
- MUST be able to commit rotating shift (630am to 4pm / 730am to 5pm / 1030am to 8pm /1130am to 9pm)
Pay: $2,000.00 - $2,600.00 per month
Schedule:
- Day shift
- Early shift
- Late shift
- Weekend availability
Supplemental pay types:
- Overtime pay
Work Location: In person
-
Technical Team Leader
4 days ago
Outram, Singapore Ademco (Far East) Pte Ltd Full time $90,000 - $120,000 per yearSummary:Successful candidate will be leading a team of 8-12 technical team members, overseeing maintenance an troubleshooting of Security Systems (e.g. CCTV, Access Control & Intrusion Detection Systems) at clients' sites.Responsibilities:Oversee the whole process of service cum maintenance workflowFront line contact with client representatives on all...
-
Outram, Singapore Holiday Inn Singapore Atrium Full time $40,000 - $60,000 per yearF&B Team Leader is responsible for delivering exceptional customer focused service under the direction of the Restaurant Manager or Supervisor, through adherence to InterContinental Hotels Group Policies and Procedures and local hotel policies and procedures.Adhere to local regulations concerning health, safety, or other compliance requirements, as well as...
-
Team Leader
16 hours ago
Outram, Singapore UEMS Solutions Full time1. To carry out counter operations according to the hospital’s guidelines, procedures and policies consistently. 2. Plan weekly duty roster and manage the deployment of staff for all Visitor Registration Counters. 3. Supervise and monitor performance of staff to ensure service levels are met. Provide coaching and counselling when necessary. 4. Manage...
-
Events Communications Leader
1 week ago
Outram, Singapore Blaze Teams Full timeHere at Blaze, we work closely with top global brands by representing them in customer acquisition and face-to-face communication solutions. We generate revenue to our clients by providing high standards of customer service to build the bridge between our clients and customers. We are on the look out for Leaders who are able to support the team and has the...
-
Corporate Secretary Team Lead
2 weeks ago
Outram, Singapore OSOME Full time**We're Osome** - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged...
-
Management Associate
17 hours ago
Outram, Singapore NCA Full timeAre you an ambitious professional ready to fast-track your path to leadership? Our Management Associate program is a structured opportunity for individuals to gain a comprehensive understanding of our business from the ground up. You’ll rotate through key departments, take on high-impact projects, and build the foundational skills needed to become a future...
-
Audit Associates
3 days ago
Outram, Singapore Edwin Tay & Co. Full timeAt Edwin Tay & Co. LLP, we specialize in empowering professionals to achieve their full potential in the fields of audit and assurance, tax, risk management and compliance, and business advisory. As an accredited training organization (ATO) certified by the Singapore Accountancy Commission (SAC), we are fully committed to developing the next generation of...
-
Outram, Singapore Singapore Health Services Pte Ltd (SingHealth HQ) Full time $30,000 - $60,000 per yearYou will provide administrative support for the daily operations of the International Collaboration Office. Your role involves managing essential administrative tasks, and supporting country managers in the implementation and administration of overseas programmes.Key responsibilities include arranging inter-departmental and external meetings, organising...
-
Restaurant Supervisor/duty Manager
16 hours ago
Outram, Singapore Sarnies Full timeTake orders, serve food, prepare beverages - Cashiering duties - Welcoming and greet customers, providing excellent customer service to ensure satisfaction - Assist in inventory and stock takes - Handle feedback and manage complaints from guests - Responsible for planning weekly schedule - Review quality of service and manage daily operations to continuously...
-
Pr Manager
16 hours ago
Outram, Singapore Genius Group Full timeGenius Group is a global Edtech and education company with over 4.3 million students in over 200 countries. We are developing a future focused, entrepreneur education system that spans from early learning, primary and secondary school, through to university, adult education and corporate training. The company is listed on the New York Stock Exchange and has...