Technical Team Leader

6 days ago

Outram, Singapore Ademco (Far East) Pte Ltd Full time $90,000 - $120,000 per year

Summary:

Successful candidate will be leading a team of 8-12 technical team members, overseeing maintenance an troubleshooting of Security Systems (e.g. CCTV, Access Control & Intrusion Detection Systems) at clients' sites.

Responsibilities:

  • Oversee the whole process of service cum maintenance workflow
  • Front line contact with client representatives on all service/maintenance related issues
  • Lead a team of technical service team members
  • Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
  • Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
  • Manage day-to-day client interactions and expectations for optimal results
  • Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
  • Possess a knowledge base of each client's business, organization and objectives
  • Be responsible for operationally managing multiple aspects of the team.
  • Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
  • Perform a wide variety of technical and non-technical tasks

Requirements:

  • Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
  • Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems (EACS), Intrusion Detection Systems (IDS) and CCTV systems is a must
  • Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
  • Technology savvy (hardware & software)
  • Excellent problem solving skills
  • Strong verbal and written communication skills
  • Must be a team player
  • Customer service and business orientated with good initiative and adaptability
  • Only Singaporeans need apply

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