Guest Relations Officer
4 days ago
**Responsibilities**:
- Coordinate with Front Office and Guest Experience section heads on pre arrival arrangement for VIP/Members guest.
- Coordinate the Special experience/moment for VIP arrival and Long Stay guest.
- Preparation of personalise welcome card.
- Consolidate and maintain stocked record for Front Office and Guest Experience Team.
- Monitor and analyse the data of Hotsos/Issue/feedbacks for Quality Control and Improvement plan.
- Compilation of statistical reports and timely submission.
- Ensure all equipment is in good working condition.
- Provide administrative support.
- Any other duties assigned by the management.
**Position Requirements**:
- Previous hotel experience, preferably within a 5 star luxury environment.
- An absolute eye for detail.
- Willingness to build warm relationships and gain trust at all levels.
- Excellent listening and negotiation skills.
- Project professional image at all times through personal presentation/ interpersonal skills.
- Organise time and work efficiently.
- Excellent verbal and written communication skills.
- Excel in office software
- Ability to work autonomously and as part of a team.
- Good level of physical fitness
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