Workplace Ambassador

JLL supports the Whole You, personally and professionally.

Workplace Ambassador (Reception)
Work Dynamics - Integrated Facilities Management

What this job involves
- Site Operations
Create a comfortable, welcoming and hospitable experience for employees and their guest.
Boost agility in the workplace by managing up-to-date visitor information.
Handle internal & external calls and correspondence.
Develop community events calendar for the year and coordinate to meet optimal level of success.
Anticipate client needs through observation to create memorable experiences.
Manage stationery requisition and related inventory management.
Adhoc responsibilities assigned by Workplace Manager.
Manage general administrative / soft services activities and any other duties assigned
Receive & route all deliveries at the front desk, ensuring all mail and couriers are distributed and collected in a timely fashion and as required to meet any deadlines for delivery Refer to Site operation procedures.
Manage work orders and preventive maintenance in Corrigo Platform / raise purchase requisite on Client’s financial platform
Scan all incoming supplier invoices within agreed timelines including invoice processing & validation; record keeping/reporting/filing; and updating related process documents

Customer Services
Foster a sense of community and create happiness at work for our team, our client and their guest.
Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

Visitor Management
Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.

Community Management
Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees.
Build relationships with our employee community and proactively gather information, so the Workplace Team can anticipate their needs before they arise and deliver outstanding customer service.
Own how we approach workplace communications and the channels used to share local information, building updates and upcoming events with our employee community.
Support and guide our employee community on how to use our amenities to help them maximise their productivity in the workplace.
Lead the planning and execution of community events to promote employee networking, wellness and our mission.
Evaluate events based on attendance, satisfaction, and impact, to ensure they remain relevant and continue to deliver value to our employee community.

Community Projects
Understanding Community Behaviour and Analysis at the workplace
Ideas & Knowledge Base Management
Blogging and Content which includes newsletters, Guerrilla marketing, new ways of communication (internal and community)
Community Creative Content and Projects

Conference Meeting Room Booking
Assist & educate client to achieve optimization and efficiency for meeting room bookings.
Enhance user comfort and services by efficient turnaround of meeting rooms.
Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Mail Delivery Services
Organise receipt and deliveries of all mails and courier services.
Manage mail distribution records and mail logs.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark