Workplace Ambassador

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Workplace Ambassador
Work Dynamics

Overall Role
Support the employee experience by providing hospitable and warm customer service

Assist Facilities Management in the delivery of soft services

To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management

Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.

Be the voice of the users by listening and providing for their requests

Be a supporter of change and spokesperson for agile workplace concepts

DUTIES AND RESPONSIBLITIES
Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.

Primarily responsible for all AMEX, PRIS request.

Support fellow Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience.

Need to be culturally sensitive and perform work ethically and with integrity.

**Good knowledge of the surrounding amenities. ie**: location of the ATM, restaurant, direction to the train station, etc.

Responds to requests for information, service, and assistance in a timely manner.

Order of offices supplies and book meeting room for team meeting

Send out broadcast material to client corporate communications team for them to send out to the whole bank

Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements

Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery

As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams

Upkeep and update the list of vendors and contacts monthly

Assist in collation for all team monthly reporting

Handle MOM with JLL & UBS vendors

Assist with any other duties as assigned by the reporting Manager for any operational or business needs

Handle Vendor invoices that include coding, tracking the payment

Respond to ‘fix me’ stickers and close the feedback loop

EMPLOYEE SPECIFICATIONS KEY COMPETENCIES
Able to multitask and resolve multiple requests simultaneously

Adequate interpersonal skills to manage diverse range of service providers and Client representatives

Good people skills and ability to interact with a wide range of client users and demands

Demonstrated experience with continuous improvement initiative

Good communicator, confident, friendly, engaging

Able to relate to different stakeholders of the organisation

“Customer first” mind set

KEY PERFORMANCE MEASURES
Workplace Pride

Workplace Productivite

Employment Agreement

Compliance with the Service Level Agreement established between Jones Lang LaSalle and UBS

BEHAVIOURAL COMPETENCIES

LEADERSHIP
Work towards objectives unsupervised

Be willing to assist and mentor colleagues

Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS
Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace

Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, café, etc)

Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING
Be able to make difficult decisions and resolve problems or improve operations.

Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/UBS

RELATIONSHIP BUILDING
Promote open, constructive, and collaborative relations with team members and clients.

Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to cli