Survey Experience Quality Specialist
3 days ago
Salary: $4,000 Duration: 12 months Working hours: Monday - Thursday: 8.30am - 6pm, Friday: 8.30am - 5.30pm As part of service quality and delivery, this role demands large data analytical skill sets including fine tuning to ensure high accuracy detection in Speech Analytics system. The incumbent will also need to liaise extensively within the departments and also externally with supplier. **Responsibilities**: - Understand the Call Centre Systems and it’s concept - Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed - For Call audits category under SA, ensure business lines conform to audit criteria and participation - Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy - Perform reporting to key stakeholders on critical matrices in SA - Ensure SA contents are concise to minimize misunderstandings within other business lines The incumbent may be required to support other adhoc duties as needed within the business lines **Requirements**: - Strong analytical skills and data comprehension expertise. - Possess at least 3 to 5 years in call center experience. - Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in SA triggers - Strong fact finding skills to ensure correct content are present and necessary. - Those with Call Center speech analytics background will be highly advantageous. - Able to work in a fast-paced environment and commit to extra hours to meet deadlines. - Possess high work ethics and acceptance to high compliance environment. Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions. Reg No. R1989461 (Suzana Binte Slemat) **PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394
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Survey Experience Quality Specialist
3 days ago
Central Singapore PERSOLKELLY Full timeSalary: $3,500 - $4,000 Work Days: Monday - Friday Work Hours: 8.30am - 6.00pm **Responsibilities**: - Assist respondents to complete surveys using approved methodology by explaining survey objectives - Compile, record and input data collected from completed surveys into the system - Conduct verification to ensure completeness and accuracy of data...
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Survey Experience Officer
6 days ago
Central Singapore PERSOLKELLY Full timeThe Survey Experience Officer (Verification) is responsible for ensuring the accuracy and quality of survey responses by conducting verification checks and audits. This role involves analyzing survey data, identifying inconsistencies, and providing feedback to survey participants. Strong attention to detail, excellent communication skills, and the ability to...
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Survey Experience Supervisor
2 weeks ago
Central Singapore PERSOLKELLY Full timeManage overall project database including develop and implement of statistical reports - Interpret data, analyze results using statistical techniques and provide ongoing reports - Acquire data from primary or secondary data sources and maintain data systems - Work with management to prioritize business and information needs - Locate and define new process...
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Survey Experience Officer
3 days ago
Central Singapore PERSOLKELLY Full timeSurvey Experience Supervisor (Household) Duration: Yearly Renewable Working Days: 5 days across Monday - Sunday **Responsibilities**: - Supervise a team of customer experience officers - Manage and arrange household field interviews - Manage escalated cases - Conduct personal visit to respondents when required - Provide administrative support to customer...
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Survey Experience Supervisor
3 days ago
Central Singapore PERSOLKELLY Full timeSurvey Experience Supervisor (Inbound) Contract: Yearly Renewable Working Days: Monday - Friday, Up to 44 hours per week **Responsibilities**: - **Supervise a team of call centre agents and submit weekly report on operational movements**: - **Oversee and manage call centre operations**: - **Manage escalated cases**: - **Provide administrative support...
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Survey Engagement Specialist
15 hours ago
Central Region, Singapore PERSOL Full time $45,000 - $90,000 per yearSupport the Project Manager/Director in attaining holistic objectives of the assigned surveys.Provide one-stop service to selected respondents to attain survey data timely and accurately.To be subject matter expert in survey content, objectives and deliverables.Develop a thorough understanding of respondents' firm operations and processes thus applying this...
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Training Quality
5 days ago
Singapore Ascendo Full timeA leading training provider in Singapore is seeking a Quality Assurance Specialist responsible for ensuring accurate course information and administering learner satisfaction surveys. The ideal candidate should hold a degree, possess strong communication skills, and have an excellent command of English. Experience in the training industry or quality...
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Survey Designer
2 weeks ago
Central Region, Singapore 10c81105-27cc-4820-82ae-b684421b536c Full time $48,000 - $54,000 per yearJob Advertisement: Survey Designer (Full Stack Developer)Contract Duration: 6 months (with a strong possibility of extension for a further 6 months)Salary Range: $4,000 – $4,500 per monthAbout the Role:We are seeking a skilled and motivated Full Stack Developer with a focus on survey tools to join our dynamic team on a 6+6 month contract. In this role,...
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Survey Designer
4 days ago
Central Singapore PERSOLKELLY Full timeThe Survey Designer will be responsible for creating and designing surveys to collect data and feedback from various target audiences. This role involves collaborating with stakeholders to develop effective survey questions, layouts, and formats to ensure accurate and valuable results. The Survey Designer must have strong analytical skills, attention to...
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Survey Technician
4 days ago
Singapore NOR OFFSHORE RENTAL PTE. LTD. Full timeThe Survey Technician is responsible for the preparation, testing, maintenance, and operation of survey, acoustic, and subsea positioning equipment both onshore and offshore. Working closely with Survey Engineers and Technical Leads, the Survey Technician ensures that all systems are properly configured, calibrated, and maintained to deliver accurate and...