Survey Experience Officer
6 days ago
The Survey Experience Officer (Verification) is responsible for ensuring the accuracy and quality of survey responses by conducting verification checks and audits. This role involves analyzing survey data, identifying inconsistencies, and providing feedback to survey participants. Strong attention to detail, excellent communication skills, and the ability to work independently are essential for success in this position.
- Facilitate survey administration and conduct data validation on completed surveys
- Make calls out to respondents to verify and clarify data
- Conduct and verify data on completed survey cases to ensure data is accurate and reliable
- Support the team and contact service centre in terms of administrative and coordination
- Data entry for completed surveys, and to update status and report to supervisor
- Ensure highest level of customer experience service is rendered
- Respond to queries from respondents in a professional manner
- Maintains a high standard of work quality by consistently meeting and exceeding performance goals (KPI)
- Ability to work proactively, independently under tight timelines
- Proficient in computer usage, able to adapt to systems within a short period of time
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**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1655869 (Chua Le Teng, Sherry)
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