Survey Experience Supervisor
3 days ago
Survey Experience Supervisor (Inbound)
Contract: Yearly Renewable
Working Days: Monday - Friday, Up to 44 hours per week
**Responsibilities**:
- **Supervise a team of call centre agents and submit weekly report on operational movements**:
- **Oversee and manage call centre operations**:
- **Manage escalated cases**:
- **Provide administrative support to customer experience officers**:
- **Ensure highest level of customer experience
**Requirements**:
- **Singaporean**:
- **At least 5 years of supervisory experience in a call centre environment**:
- **Experience with Key Performance Indicators (KPIs)**:
- **Willing and able to persuade respondents to participate in surveys**:
- **Exceptional listening and analytical skills**:
- **Excellent interpersonal skills**:
- **Excellent problem solving and negotiation skills**:
- **Able to work in high pressure, stressful situations
**Reg No: R1989461 (Suzana Binte Slemat)**
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - **EA License No. 01C4394
-
Survey Experience Officer
6 days ago
Central Singapore PERSOLKELLY Full timeThe Survey Experience Officer (Verification) is responsible for ensuring the accuracy and quality of survey responses by conducting verification checks and audits. This role involves analyzing survey data, identifying inconsistencies, and providing feedback to survey participants. Strong attention to detail, excellent communication skills, and the ability to...
-
Survey Experience Officer
3 days ago
Central Singapore PERSOLKELLY Full timeSurvey Experience Supervisor (Household) Duration: Yearly Renewable Working Days: 5 days across Monday - Sunday **Responsibilities**: - Supervise a team of customer experience officers - Manage and arrange household field interviews - Manage escalated cases - Conduct personal visit to respondents when required - Provide administrative support to customer...
-
Survey Experience Supervisor
2 weeks ago
Central Singapore PERSOLKELLY Full timeManage overall project database including develop and implement of statistical reports - Interpret data, analyze results using statistical techniques and provide ongoing reports - Acquire data from primary or secondary data sources and maintain data systems - Work with management to prioritize business and information needs - Locate and define new process...
-
Survey Experience Quality Specialist
3 days ago
Central Singapore PERSOLKELLY Full timeSalary: $3,500 - $4,000 Work Days: Monday - Friday Work Hours: 8.30am - 6.00pm **Responsibilities**: - Assist respondents to complete surveys using approved methodology by explaining survey objectives - Compile, record and input data collected from completed surveys into the system - Conduct verification to ensure completeness and accuracy of data...
-
Survey Designer
5 days ago
Central Singapore PERSOLKELLY Full timeThe Survey Designer will be responsible for creating and designing surveys to collect data and feedback from various target audiences. This role involves collaborating with stakeholders to develop effective survey questions, layouts, and formats to ensure accurate and valuable results. The Survey Designer must have strong analytical skills, attention to...
-
Household Survey Officer
6 days ago
Singapore EDUCARE HUMAN CAPITAL PRIVATE LIMITED Full timeComplete survey via field visit - Schedule interview appointments with respondent - Conduct data verification of completed survey cases to ensure accuracy and reliability of data - Resolve escalated issues from interviewers and respondents - Data entry for completed surveys - Status update report to supervisor - Deliver highest level of customer experience...
-
0502 Survey Fieldwork Supervisor
5 days ago
Singapore MAXHUNT RESOURCE PTE. LTD. Full time**Responsibilities**: Key responsibilities include (but not limited to): **Survey Supervision** - Onboard new survey ops officers in workflow processes and questionnaire design as well as any logístical requirements - Fieldwork briefing and interviewer training exercises. - Manage daily rosters and leave matters. **Survey Preparation** - Prepare the layout...
-
Survey Designer
2 weeks ago
Central Region, Singapore 10c81105-27cc-4820-82ae-b684421b536c Full time $48,000 - $54,000 per yearJob Advertisement: Survey Designer (Full Stack Developer)Contract Duration: 6 months (with a strong possibility of extension for a further 6 months)Salary Range: $4,000 – $4,500 per monthAbout the Role:We are seeking a skilled and motivated Full Stack Developer with a focus on survey tools to join our dynamic team on a 6+6 month contract. In this role,...
-
Survey Service Quality Manager
2 weeks ago
Singapore EXCELTECH COMPUTERS PTE. LTD. Full time1. Manage and de-escalate incidents arising from data collection processes. Follow up to determine and rectify the causes of the incidents. 3. Monitor survey feedback to ensure all feedback is promptly addressed and given a proper closure. 4. Monitor service levels and remedy service levels that are not up to the required service standards as may be...
-
Survey Administrator
6 days ago
Singapore Cornerstone Global Partners Full timeAssist selected companies to complete their survey submission. - Providing regular follow-up and support to ensure timely and complete survey submission. - Addressing any inquiries or issues that participating companies may have about the survey. - Accurately inputting survey data into the CRM system - Performing quality checks and follow-ups with...