Survey Experience Supervisor

2 days ago


Central Singapore PERSOLKELLY Full time

Survey Experience Supervisor (Inbound)

Contract: Yearly Renewable

Working Days: Monday - Friday, Up to 44 hours per week

**Responsibilities**:

- **Supervise a team of call centre agents and submit weekly report on operational movements**:

- **Oversee and manage call centre operations**:

- **Manage escalated cases**:

- **Provide administrative support to customer experience officers**:

- **Ensure highest level of customer experience
**Requirements**:

- **Singaporean**:

- **At least 5 years of supervisory experience in a call centre environment**:

- **Experience with Key Performance Indicators (KPIs)**:

- **Willing and able to persuade respondents to participate in surveys**:

- **Exceptional listening and analytical skills**:

- **Excellent interpersonal skills**:

- **Excellent problem solving and negotiation skills**:

- **Able to work in high pressure, stressful situations
**Reg No: R1989461 (Suzana Binte Slemat)**

**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - **EA License No. 01C4394



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