Survey Experience Supervisor
2 days ago
Survey Experience Supervisor (Inbound)
Contract: Yearly Renewable
Working Days: Monday - Friday, Up to 44 hours per week
**Responsibilities**:
- **Supervise a team of call centre agents and submit weekly report on operational movements**:
- **Oversee and manage call centre operations**:
- **Manage escalated cases**:
- **Provide administrative support to customer experience officers**:
- **Ensure highest level of customer experience
**Requirements**:
- **Singaporean**:
- **At least 5 years of supervisory experience in a call centre environment**:
- **Experience with Key Performance Indicators (KPIs)**:
- **Willing and able to persuade respondents to participate in surveys**:
- **Exceptional listening and analytical skills**:
- **Excellent interpersonal skills**:
- **Excellent problem solving and negotiation skills**:
- **Able to work in high pressure, stressful situations
**Reg No: R1989461 (Suzana Binte Slemat)**
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - **EA License No. 01C4394
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