Customer Care Officer

3 days ago


Singapore SBS TRANSIT RAIL PTE. LTD. Full time

The Customer Care Officer plays a critical role in providing an interface between our customers and the Company. Officers are expected to consistently deliver excellent quality service to customers to achieve customer satisfaction.

**Responsibilities**:

- Man the hotline when rostered
- Able to work on some weekends when rostered
- Participate as member of incident response team to extend care and concern to customers who are hurt
- Prepare reports for audit trail
- Staff will be rostered for week-long standby duty approximately every two months and will be issued with company phone during standby duty

**Job Requirements**:

- Minimum GCE’O’ Level with 1-2 years of relevant experience.
- Strong command of English with strong writing abilities
- Proficient in MS Word
- Customer oriented with good communication and interpersonal skills
- Able to work independently



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