Officer, Customer Care

3 days ago


Singapore Singapore Sports Hub Full time

**OUR PARTNER**:
Spectra Singapore

**DEPARTMENT**:
Customer Care

**OVERVIEW**

***:
**RESPONSIBILITIES**

***:

- Identify improvements and propose recommendations to address operational challenges
- Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
- Maintain secure custody of found property
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
- Perform daily settlements and financial reconciliations for revenue submissions
- Ad-hoc duties and projects as assigned
- Opportunities to work across the various venues of Singapore Sports Hub

**QUALIFICATIONS**

***:

- Minimum GCE ‘O’ Levels
- Pleasant personality and passion for service excellence
- Must be able to work on weekends, Public Holidays or afternoon shifts (between 1300hrs to 2230hrs) on weekdays
- Able to commit to one of the following tiers for a period of 1 year and above:
a. 12-hour work week
b. 20-hour work week
c. 28-hour work week
- Excellent communication and interpersonal skills
- Proactive, self-motivated and keen learner
- A team player with excellent listening and problem-solving skills
- Able to work in a fast-paced environment and comfortable with ambiguity***

**Required**:
**PREFERRED**

***:

- Proficient in MS Excel, Word, PowerPoint and Outlook
- Prior customer care experience preferred
- Prior experience in Point-Of-Sales system and cash handling

**Please include the following items in your resume**:

- **Current & Expected Salary**:

- **Passport-size photograph**:

- **Notice period / Date of Availability



  • Singapore SBS TRANSIT RAIL PTE. LTD. Full time

    The Customer Care Officer plays a critical role in providing an interface between our customers and the Company. Officers are expected to consistently deliver excellent quality service to customers to achieve customer satisfaction. **Responsibilities**: - Man the hotline when rostered - Able to work on some weekends when rostered - Participate as member of...


  • Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).Customer Care Officer (Shift hours/ Location Raffles Place)Job Responsibilities - Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller,...


  • Singapore Singapore Sports Hub Full time

    **OUR PARTNER**: Spectra Singapore **DEPARTMENT**: Customer Care **OVERVIEW** ***: **RESPONSIBILITIES** ***: - Identify improvements and propose recommendations to address operational challenges - Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines - Maintain secure...


  • Singapore JJ Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officers. Customer Care Officer (Immediate Opening/ Office Hours) Trainings are provided/ Fresh Graduates Welcome! **Responsibilities**: - Provide quality customer service to customers either by telephone or electronically - Respond and follow up promptly to...


  • Singapore Cycle & Carriage Full time $40,000 - $80,000 per year

    General informationNameOfficer - Customer CareRef #1150DateTuesday, October 7, 2025DepartmentCustomer Engagement DepartmentDescription & RequirementsJob DescriptionJoining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in...


  • Singapore 9 KOI MARKETING PTE LTD Full time

    Job Title Customer Care Officer (Basic salary + Incentive + Comm) Occupation CUSTOMER CARE OFFICER **Job Description & Requirements**: novita is looking for a sincere individual to join us as a **Customer Care Officer **who can communicate effectively with people from all levels and is passionate in striving for service excellence. **Customer Care...


  • Singapore EQ INSURANCE COMPANY LTD. Full time

    **Responsibility**: - Manage Customer Care counter which include walk-in and answering of phone calls - Answer enquiries and prepare quotation for Direct distribution channel - Follow up on customers’ enquiry received via automated service channel - Administer intermediaries training registration, attendance tracking and certification - Support annual...


  • Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place). **Customer Care Officer (Shift hours/ Location Raffles Place) **Responsibilities**: - Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each...

  • Cares Executive

    5 days ago


    Singapore ABER CARE PTE LTD Full time

    Identify and assess clients’ needs and medical conditions in order to provide solutions and manage the service offerings - Gather social and financial background of the resident and/or the family and liaise with multi-disciplinary teams on the continuing care for residents - To obtain financial information from residents and family members and compute...


  • Singapore ABER CARE PTE. LTD. Full time

    Job Scope: Oversee the comprehensive care and daily well-being of residents. Design, implement, and evaluate a diverse calendar of therapeutic programmes and activities to enhance residents' physical, social, and mental well-being. Conduct and document resident reviews and interviews to track progress and personalize care plans. Manage the Home's assets,...