Officer, Customer Care

3 days ago


Singapore Singapore Sports Hub Full time

**OUR PARTNER**:
Spectra Singapore

**DEPARTMENT**:
Customer Care

**OVERVIEW**

***:
**RESPONSIBILITIES**

***:

- Identify improvements and propose recommendations to address operational challenges
- Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
- Maintain secure custody of found property
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
- Perform daily settlements and financial reconciliations for revenue submissions
- Work on special projects (such as review and development of training curriculum and standard operating procedures) as assigned
- Ad-hoc duties and projects as assigned or needed
- Opportunities to work across the various venues of Singapore Sports Hub

**QUALIFICATIONS**

***:
**Required**:

- Minimum GCE ‘O’ Levels
- Pleasant personality and passion for service excellence
- Must be able to work on rotating shifts including weekends and Public Holidays
- Excellent communication and interpersonal skills
- Proactive, self-motivated and keen learner
- A team player with excellent listening and problem-solving skills
- Able to work in a fast-paced environment and comfortable with ambiguity
- Meticulous and takes pride in delivering consistent high quality work

**PREFERRED**

***:

- Proficient in MS Excel, Word, PowerPoint and Outlook
- Prior customer care experience preferred
- Prior experience in Point-Of-Sales system and cash handling
- Please include the following items in your resume:

- Current & Expected Salary
- Passport-size photograph
- Notice period / Date of Availability



  • Singapore SBS TRANSIT RAIL PTE. LTD. Full time

    The Customer Care Officer plays a critical role in providing an interface between our customers and the Company. Officers are expected to consistently deliver excellent quality service to customers to achieve customer satisfaction. **Responsibilities**: - Man the hotline when rostered - Able to work on some weekends when rostered - Participate as member of...


  • Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).Customer Care Officer (Shift hours/ Location Raffles Place)Job Responsibilities - Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller,...


  • Singapore JJ Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officers. Customer Care Officer (Immediate Opening/ Office Hours) Trainings are provided/ Fresh Graduates Welcome! **Responsibilities**: - Provide quality customer service to customers either by telephone or electronically - Respond and follow up promptly to...


  • Singapore Singapore Sports Hub Full time

    **OUR PARTNER**: Spectra Singapore **DEPARTMENT**: Customer Care **OVERVIEW** ***: **RESPONSIBILITIES** ***: - Identify improvements and propose recommendations to address operational challenges - Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines - Maintain secure...


  • Singapore Cycle & Carriage Full time $40,000 - $80,000 per year

    General informationNameOfficer - Customer CareRef #1150DateTuesday, October 7, 2025DepartmentCustomer Engagement DepartmentDescription & RequirementsJob DescriptionJoining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in...


  • Singapore 9 KOI MARKETING PTE LTD Full time

    Job Title Customer Care Officer (Basic salary + Incentive + Comm) Occupation CUSTOMER CARE OFFICER **Job Description & Requirements**: novita is looking for a sincere individual to join us as a **Customer Care Officer **who can communicate effectively with people from all levels and is passionate in striving for service excellence. **Customer Care...


  • Singapore EQ INSURANCE COMPANY LTD. Full time

    **Responsibility**: - Manage Customer Care counter which include walk-in and answering of phone calls - Answer enquiries and prepare quotation for Direct distribution channel - Follow up on customers’ enquiry received via automated service channel - Administer intermediaries training registration, attendance tracking and certification - Support annual...


  • Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place). **Customer Care Officer (Shift hours/ Location Raffles Place) **Responsibilities**: - Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each...


  • Singapore The Care Svc Pte Ltd Full time

    **THE CARE LAUNDRY SERVICES** We are a laundry and dry cleaning service in Singapore. If you love fresh clean laundry, and would like to help others ease their laundry woes, we are happy to have you join us! **Our Outlets**: Tampines Mall, Kallang MRT, Telok Blangah (Bukit Merah), Lot One (Choa Chu Kang) and NEW Shaw Plaza (Balestier) **Locations...


  • Singapore THE CARE SVC PTE. LTD. Full time

    **Roles & Responsibilities** **Responsibilities**: - Taking care of the daily store opening/ closing - Handle walk-in customers’ enquiries, feedbacks and/or complains - Registering and updating orders and sales on the system - Keeping the premises clean and maintaining optimal operating condition - Maintaining constant and cordial communication with...