Helpdesk Engineer
3 days ago
**The Company**:
A leading logistics company is expanding the team and is looking for Helpdesk Engineers.
**The Role**:
2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
- Educate users on software functionalities and encourage the adoption of new features.
4. Actively gather feedback from customers regarding their experiences.
- Document and categorize customer feedback, ensuring clarity and detail.
**Requirements**:
- Proficient in English (both spoken and written)
**Benefits**:
- Fixed and variable allowances
- Fixed and variable bonuses
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