Customer Support Executive

7 days ago

Singapore EL CONNECT PTE. LTD. Full time

**Customer Support Executive**(Full-Time)**

Location: Singapore HQ | Department: Operations | Immediate Start

**Company Overview**
EL Connect is an innovative HR tech solutions provider, transforming how businesses hire temporary, part-time, and full-time workers. Our technology-driven platform bridges the gap between employers and job seekers, streamlining the hiring process and empowering businesses to quickly and efficiently connect with the right talent—far beyond traditional methods.

As a **Customer Support Executive**, you’ll play a crucial role in ensuring a positive experience for all users on our platform — from addressing inquiries to resolving issues and gathering valuable feedback to improve our services.

**Key Responsibilities**

1. Product Knowledge & Support
- Understand and stay up to date with EL Connect’s Terms of Service and platform features
- Provide accurate, helpful responses to questions about job listings, app features, and platform rules.

2. Freelancer & Client (hirer) Support
- Always deliver service with a positive and empathetic attitude.
- Escalate unresolved or sensitive matters to the management team accordingly.
- Maintain high satisfaction and trust with users through effective communication.

3 Record inquiries and resolutions accurately in internal systems
- Maintain logs of common issues and solutions to improve internal knowledge base.

4. Feedback Collection & Community Engagement
- Gather and document user feedback to help improve app experience.
- Encourage users to leave reviews on social media

5. Administrative
- Verify freelancer accounts and certifications (e.g., Food Safety LOA, WSQ, MC etc) - contact users when re-submission is required.
- Assist with coordination for lucky draw winners for prize collection appointments. (Adhoc)
- Follow up with clients on freelancers working hours.

Job Requirements
- At least 1 year of experience in customer service or administrative support
- Strong communication skills (written and verbal)
- High attention to detail, proactive and ability to multitask
- Comfortable working in a fast-paced environment

Why Join Us?
- Be part of a mission-driven platform that empowers freelance and part-time work in Singapore
- EL Connect adopts a hybrid work model, offering eligible employees **up to 20 days**of Work-From-Home (WFH) annually, based on years of service. This flexible arrangement supports work-life balance while ensuring team collaboration and operational efficiency.
- Opportunities to grow, friendly, supportive, and collaborative team culture

How to Apply:

  • Customer Support Director

    18 hours ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...

  • Customer Support Executive

    2 weeks ago

    Singapore EMSIL TECHNOLOGIES PTE LTD Full time

    We are looking for Customer Support Executive to support our operations.Minimum Diploma of any Engineering fieldFresh grads may apply, training providedJob Responsibilities: - Handle customer Industrial product enquiries - provide correct product specification to customers. - Support current projects and provide solution to customer requirement. - Provide...

  • Customer Support Executive

    1 week ago

    Singapore SLEEK TECH (PTE. LTD.) Full time

    **About Sleek** Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in...

  • Customer Support Executive

    1 week ago

    Singapore Sleek Full time

    **About Sleek** Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in...

  • IT Support Executive

    1 week ago

    Singapore SPEARING EXECUTIVE SEARCH PTE. LTD. Full time

    Our client is looking for someone that has a keen eye for detail, so as to spot any issues in the equipment and efficiently and effectively fix them, and he/she has the ability to prioritize what is more important or urgent. As part of the IT support crew, you will need to be flexible in your time and be able to follow a strict schedule. Having good...

  • Customer Support Executive

    2 weeks ago

    Singapore GLAMCO AVIATION PTE LTD Full time

    We are looking for highly independent and hands-on individual to join our operations team as **CUSTOMER SUPPORT EXECUTIVE **. You will be responsible for following: - Permanent fulltime position, 5 days week - Reporting to immediate supervisor in Operations **Job Roles and Responsibilities: - Sales Order management: - Sales and operational role on...

  • Executive, Customer Support

    2 weeks ago

    Singapore Income Insurance Limited Full time

    Join to apply for the Executive, Customer Support role at Income Insurance Limited . Life & Health Operations (LHO) manages all aspects of life and health insurance policies, including issuance, management, claims settlement, and customer service. LHO ensures policyholders receive support throughout the policy lifecycle, from application to payout. Job...

  • Customer Support Executive

    4 days ago

    Singapore Glamco Aviation Full time $40,000 - $60,000 per year

    We are looking for highly independent and hands-on individuals to join our operations team as CUSTOMER SUPPORT EXECUTIVE / SENIOR EXECUTIVE . You will be responsible for following:Job Description:Permanent fulltime position, 5 days week.Reporting to immediate supervisor in Operations.Job Roles and Responsibilities:Serve as a primary point of contact with the...

  • Customer Support Executive

    2 weeks ago

    Singapore French Chamber of Commerce in Singapore, The Full time

    On behalf of one of its clients, the French Chamber of Commerce is looking for a: Customer Support ExecutiveOur client is the leading global manufacturer of inflatable boats for professionals.The Customer Support Executive is a key role within its Singapore office with responsibility for coordinating boat-building projects and the opportunity to develop into...

  • Customer Support Executive

    17 hours ago

    Singapore MONOKEI Private Limited Full time

    As the Customer Support Executive, you want to deliver excellent customer service by resolving a wide-range of pre - and post-sales tickets. **i. Roles and Responsibilities** Responsibilities may include but are not limited to: - Provide pre and post sales customer service support / troubleshooting support through various online and social media...