Customer Support Executive

19 hours ago

Singapore MONOKEI Private Limited Full time

As the Customer Support Executive, you want to deliver excellent customer service by resolving a wide-range of pre
- and post-sales tickets.

**i. Roles and Responsibilities**

Responsibilities may include but are not limited to:

- Provide pre and post sales customer service support / troubleshooting support through various online and social media platforms
- Liaise with other teams as required to resolve requests/issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking and follow up of all tickets
- Synthesise customer feedback and propose actionable plans to enhance products and customer experience
- Communicate clearly the progress of monthly/quarterly initiatives to stakeholders
- Assist with additional core tasks including administrative and/or any other duties as assigned
**ii. You**:

- have at least a Diploma or equivalent in any field
- have at least 1-2 years of related working experience
- have excellent written and oral communication skills in English and Chinese
- have some understanding of how eCommerce operations and customer support works
- have experience with CRM software such as Freshdesk and Front
- effortlessly engage and explain step by step solutions with patience and an approach tailored to each individual customer
- enjoy analysing, isolating and resolving a variety of complex issues
- manage your time well and adapt quickly to changing requirements and situations
- demonstrate attention to details, capability to manage and prioritise competing tasks
**iii. Good to have**:

- experience in analysing metrics and data-driven decision-making
- experience in customer support for hardware and/or software products

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave
- Professional development
Schedule:

- Monday to Friday
Supplemental Pay:

- Performance bonus
COVID-19 considerations:
All staff are vaccinated and comply with prevailing safe-distancing measures at all times.

**Education**:

- Bachelor's or equivalent (required)
**Experience**:

- customer support: 2 years (required)

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