Customer Support Executive

4 days ago

Singapore Glamco Aviation Full time $40,000 - $60,000 per year

We are looking for highly independent and hands-on individuals to join our operations team as CUSTOMER SUPPORT EXECUTIVE / SENIOR EXECUTIVE . You will be responsible for following:

Job Description:

  • Permanent fulltime position, 5 days week.

  • Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities:

  • Serve as a primary point of contact with the customer on all issues relating to the account being assigned.

  • Respond to customer queries in a timely and accurate way via email, phone etc.

  • Follow up with customers to ensure their issues are resolved.

  • Monitor and coordinate of Spares and Repair deliveries to customers.

  • Support the customer in escalating issues and discrepancies resolutions.

  • Organize and support meetings/visits with the customers.

  • Follow up on payment issues with the customers.

  • Maintain good relationships with both customers and principles.

  • Extending opportunities to principles on a routine basis.

  • Other duties as assigned by the supervisor.

Secondary duties:

  • Provide procurement and administrative support to the Project team.

  • Assisting in tendering requirements, quotation requests and issuance of Purchase orders.

  • Sourcing of products and services from suppliers.

  • Handling of direct or indirect purchases for the company.

  • Monitoring deliveries and warranty to the customer and suppliers.

  • Coordinate with the shipping, finance, and project teams to facilitate project activities.

  • Adherence to standard operating procedures (SOP), processes and guidelines.

Job skills and requirements:

  • Qualification: Diploma and above.

  • Effective communication skills in English (written and spoken) will be preferred.

  • Good interpersonal, negotiation and coordination skills.

  • Meticulous and organized.

  • Effective time management skills.

  • Customer oriented and resourceful.

  • Able to work independently, multi-task and work cohesively as a team.

  • Knowledge or experience in supply chain activity is a plus point.

  • Candidates with Aviation experience are preferred. Defence Aviation will be an added advantage. Salary will commensurate with experience.

  • Proficient in MS Office applications. Familiar with the usage of ERP tools.

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