Executive, Customer Support

2 days ago


Singapore Income Insurance Limited Full time

Join to apply for the Executive, Customer Support role at Income Insurance Limited . Life & Health Operations (LHO) manages all aspects of life and health insurance policies, including issuance, management, claims settlement, and customer service. LHO ensures policyholders receive support throughout the policy lifecycle, from application to payout. Job Responsibilities: Answer customer inquiries related to life and health insurance via phone and email, including escalated issues Follow up on complaints and appeals, providing timely updates and resolutions Proactively provide feedback to improve work processes and customer experience Collaborate with team members in handling inquiries and complaints Prepare reports on statistics and productivity Support projects and assignments as directed by your supervisor Qualifications: Diploma or degree; relevant insurance certification is a plus Proficient in Microsoft Office At least 1 year of customer service experience in insurance or finance Meticulous, problem-solving skills, customer-focused Patient and professional in customer interactions Ability to multitask and prioritize Strong communication and interpersonal skills Enjoy helping customers and remaining composed under pressure Additional Details: Seniority level: Not Applicable Employment type: Full-time Job function: Other Industry: Insurance This job posting is active. Apply now to join our team. #J-18808-Ljbffr



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