Customer Support Executive

4 weeks ago


Singapore ST Engineering Aerospace Full time
Overview

Work Hour: 12-hour shift, 8am-8pm OR 8pm-8am

Responsibilities
  • Handle customers' demands for aircraft spares and enquiries.
  • Help program to recover any AOG requirement.
  • Follow up on delivery schedule on the exchange or purchase of components.
  • Prepare packing list for delivering of units to customer.
  • Co-ordination of all shipments to the customer.
  • To track all shipped rotables and report accordingly in handover report.
  • Respond to all customer enquiries by emails.
  • Source and execute PO (buy/exchange/loan) for any aircraft component required by the airline operator who has an AOG during off office hour with the approval from PE/PM.
  • Update stock bin location in IMS once item shipped for demand/Replenishment after pre-alert sent.
  • Chase vendor for EDD and hasten on the repair works.
  • Update AWB/Flight details/CLS for all MBH shipping records.
  • Provide quotation to customer for requirements under O&A.
  • Following up quotations, purchase orders and customer requests in a timely manner.
  • Coordinate and follow up on shipments.
Requirements
  • Higher Nitec/Diplomain any fields
  • Good to have relevant experience in customer support in aviation related industry
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