Guest Relations Officer

1 week ago

Singapore Aranda Country Club Full time

Opening of the day-to-day float
- **Room Reservations/ Payments/ check in /out**: Assist guests in checking room availability using CIMSO system. Handle bookings, collect documents. Process payments, generate invoices and manage refundable deposits. Assist guest with check in / check out.
- **Guest Amenities**: Issue car park complimentary tickets and facility passes.
- **Terms and Conditions**: Inform guests of the Terms and Conditions upon booking/check-in.
- **Fee Collection**: Collect membership sub fee. Guest fees. Towel charges, and fees for events and mahjong room bookings.
- **Guest Services**:Provide towels to members. Ensure guests use appropriate attire in the gym and swimming pool. Count soiled towel and pack for laundry operator.
- End shift; Settlement and close the night audit.

**Member Database Management**:

- Update the car plate and IU number database for new members and those with changes.

**Emergency Response**:

- In time of emergencies, communicate with staff, guests and assist with injuries and emergency services. (ambulance/ police).

**Staffing**:

- Ensure sufficient staff coverage during absences or illness.

**Special Events**:

- Support the setup and execution of SNR activities.

**Shift Duties**:

- This role requires shift work and work during weekends and Public Holidays.

**Requirements**:

- Minimum GCE “O” Level or equivalent
- Relevant experience at Hotel and Club’s Front Office operations is an added advantage
- Pleasant personality and able to work well with people at all levels
- Should be a self-starter and able to work independently
- Able to work irregular hours and on weekends

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