Senior Specialist, HRis

Position title: Senior Specialist, HRIS
Reports to: Manager, HRIS

**About WWF-Singapore**
World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

**MISSION OF THE DEPARTMENT**:

- To drive the WWF network towards a common culture through common core values, common approach to talent management, leadership development, JEDI (Justice Equity Diversity Inclusion) principles and KPIs.
- To embed the WWF core values and JEDI principles in all key People & Culture (P&C) processes across the organization.
- To advise and support leaders/managers in creating a culture of collaboration, innovation and results focus in their teams.
- To develop the right P&C standards, policies, procedures and platforms in-order to attract, develop and retain the right people for the organization.
- To create the optimal working and well-being environment in which the staff can perform at the highest level and hence are able to maximize their contribution towards the conservation goals.
- To provide efficient and effective P&C services to WWF International Secretariat and its Country Offices.

**MAJOR FUNCTIONS**:

- Super user of the Human Resources Information Systems (HRIS) taking the lead for all HRIS related activities for all Country Offices as well as successful transfer of knowledge from the HRIS implementation team to the P&C team.
- Troubleshoot any HRIS system configuration challenges, by investigating problems and resolutions in partnership with Implementation Managers, Product teams and other critical internal stakeholders across WWF. Where necessary, working with the supplier to identify solutions or system defects.
- Actively contribute to the success of the HRIS implementation through participation in testing and roll out of new HRIS modules and functionalities, interfacing with the IT Departments, local P&C teams and other departments as necessary.
- Support with the preparation and maintenance of the system documentation, standard operating procedures and user guides for the HRIS modules.
- Proactively implement P&C automations into our day-to-day operations, by identifying business process improvement opportunities, by designing workflows, updating & adjusting templates, and key self-service features of Canopy.
- Participate, support or lead in other future P&C system related projects when needed.

**Major Duties and Responsibilities**:
HRIS Maintenance / Product Lifecycle Development /User support and training
- Support P&C teams across country offices in troubleshooting, replicating and resolving technical queries whilst maintaining configuration details for the different HRIS modules.
- Build relationships with product teams and super users, whilst acting as the critical operational link between the P&C focal points in Country Offices and the HRIS system.
- Lead the maintenance of our system’s data accuracy by running data audits in collaboration with Product owners, Employee services/Payroll team, Business Partners (BPs), Compensation & Benefit (C&B) teams and internal relevant stakeholders as necessary.
- Lead the training of new P&C users to ensure consistency in operational business processes and the delivery of insightful custom reports and dashboards.
- Coordinate all HRIS new system updates by reviewing and understanding the release notes, educating end users on new functionality, making recommendations on functionality to deploy, conducting new functionality and regression testing.

Implementation Management
- Support the HRIS roll out, including design, business process configuration, data migration, interfacing, risk identification and training.
- Responsible for effective project communication, risk and issue resolution as well as for quality of project deliverables.
- Ensure effective change readiness, change management, and product lifecycle management are properly anticipated and conducted for the HRIS system.

HR Business Analysis
- Maintain, and support a variety of complex reports and queries utilizing appropriate reporting tools. Develop standard and ad hoc reports to meet ongoing needs.
- Maintain data integrity in systems and its interfaces by running queries and analysing data.
- Act as custodian of sensitive te