Manager Customer Experience

1 day ago

Singapore Porsche Asia Pacific Full time

If you make hearts beat faster, your own has to be in the right place.

**Manager Customer Experience**:

- **Code number**:J000002143
- **Entry level**:Professionals
- **Location**:Singapore
- **Organization**:Porsche Asia Pacific
**Tasks

**Tasks***

Porsche Asia Pacific is offering a vacancy as Manager Customer Experience within its Marketing team.

**Tasks**
- Drive the regional strategy and ensure cross-functional integration, management, and planning for a best-in-class Customer Experience across the customer journey, maximizing customer excitement at each individual touchpoint.
- Manage and develop the Customer Experience function to enhance performance by setting clear KPIs and measuring against these on a regular basis to ensure continuous improvement.
- Work effectively with all peers and teams in Marketing, Business Development, New Business Fields, Sales, and Aftersales along the value chain to negotiate and influence improvements in the Customer Experience.
- Define and support omnichannel programs designed to convert, retain, and grow existing and new strategic customer groups.
- Establish and maintain efficient and effective customer service processes across channels to ensure any concerns are addressed and resolved in a timely and appropriate manner
- Review industry best practices and use customer insights and analytics to identify organisation-wide improvement opportunities and present these to management.
**Qualifications

**Qualifications***

**Qualifications**
- Bachelor’s or Master’s degree in business administration, management studies, or other relevant degrees
- Minimum 5+ years relevant working experience in luxury automotive, premium aviation, or related business area
- Very well-established project management and data analytical skills, and aptitude for technology and systems
- Highly motivated team player with excellent communication and interpersonal skills
- Fluency in written and spoken English as a minimum; additional, regional language skills advantageous
- Willingness to work in a multicultural environment and to travel within the Asia Pacific region and Europe
**At a Glance

**At a Glance***

**Company Profile**

Porsche Asia Pacific Pte Ltd commenced operations on October 1st, 2001, and was founded to give Porsche closer ties with Asia Pacific markets that are becoming increasingly important. Porsche Asia Pacific supports the operation of importers and dealers in 13 countries: Brunei, Cambodia, French Polynesia, Indonesia, Malaysia, Mongolia, New Caledonia, New Zealand, the Philippines, Singapore, Sri Lanka, Thailand, and Vietnam.
**Contact

**Contact***

Porsche Asia Pacific Pte Ltd
20 McCallum Street #12-01 Tokio Marine Centre
Singapore 069046

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