Customer Experience Manager

5 days ago


Singapore Elilta Real Estate Full time

Are you passionate about creating exceptional customer journeys and building long-term relationships? Join our Singapore team as a Customer Experience Manager and take the lead in shaping strategies that enhance satisfaction, loyalty, and engagement. Key Responsibilities: Develop and implement customer experience strategies to improve satisfaction and retention Monitor customer feedback, conduct surveys, and analyze insights to identify areas for improvement Collaborate with sales, support, marketing, and product teams to deliver seamless customer journeys Oversee resolution of escalated customer issues, ensuring timely and effective solutions Track and report key customer experience metrics (NPS, CSAT, CES, etc.) to senior management Lead initiatives to enhance customer communication, onboarding, and engagement processes Train and mentor frontline teams to maintain high service standards Requirements: Bachelor’s degree in Business, Marketing, Communications, or related field Proven experience in customer experience, customer success, or service management roles Strong understanding of customer journey mapping, experience design, and feedback analysis Excellent communication, interpersonal, and leadership skills Analytical mindset with the ability to translate data into actionable strategies Proficiency in English (written and verbal); knowledge of Mandarin, Malay, or Tamil is a plus Much have the legal right to work in Singapore (Singaporean / PR / valid work pass)What We Offer: On-site role with opportunities to directly shape customer engagement strategies Competitive Singapore salary and benefits package Professional training, mentorship, and career advancement opportunities Inclusive, supportive, and international workplace culture The chance to create meaningful customer experiences and drive long-term business success Location: Singapore (On-site)Employment Type: Full-time Level: Mid-Level / Manager #J-18808-Ljbffr



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