Customer Experience and Relationship Manager

2 days ago

Singapore EV-ELECTRIC (EVE) CHARGING PTE. LTD. Full time

EVe Charging Pte Ltd is Singapore’s leading EV charging solutions provider, a wholly owned subsidiary of LTA tasked with managing EV charging point (EVCP) deployment for HDB carparks and undertaking supporting electrical infrastructure upgrades. With the opportunity to deal with cross-cutting issues from both whole-of-government and private sector stakeholders, the incumbent will be assured of a rich experience involving in installation of EVCPs work, which is envisaged to support the effort to reduce land transport emission in Singapore.

The Customer Experience (CX) and Relationship Manager is responsible for managing and enhancing the overall customer experience and satisfaction levels of EV motorists in EVe’s network of EVCPs. This role involves supporting and implementing EVe’s CX strategy, manage customer journey design and delivery, develop close working relationship with various stakeholders to ensure a positive experience at all touchpoints, implement customer-centric initiatives and monitor key performance indicators to measure customer satisfaction and loyalty.

Overall, the scope of the Customer Experience and Relationship Manager will entail the following:

- Support and implement the EVe’s CX strategy, manage customer journey design and delivery, customer communications, research, and insights.
- Conduct relevant engagements (e.g., different customer segments, EV charging operators) to identify challenges and pain points, and work with internal stakeholders to improve processes and workflows.
- Translate requirements and findings from stakeholder engagement insights into design user interfaces, and document front-end requirements.
- Conduct research into customer personas and behaviours, and map out corresponding service design blueprints.
- Develop, drive, and implement customer service initiatives / projects and service-related policies, processes, and guidelines.
- Support the CX strategy, manage customer journey design and delivery, customer communications, voice of customer, research, and insights.
- Ideate and develop concepts to demonstrate potential solutions across chapters and moments within the customer journey.
- Manage and reply to customer feedback received through various mediums and provide timely and relevant resolutions.
- Develop and monitor service performance KPIs, measurements and standard, and establish the CX measurement framework and metrics.

**Requirements**:

- Tertiary qualification with 2-3 years’ experience in marketing, communications, public relations, corporate affairs, customer experience or related disciplines.
- Strong knowledge of CX/UI/UX design principles and methodologies.
- Experience in implementing customer feedback mechanisms and utilising customer insights to drive improvements.
- Familiarity with automobile/transport industry best practices and trends in customer experience and service is a plus.
- Experience in digital marketing is a strong plus.
- Experience in designing, planning, and executing research and testing to document the needs of end users and taking ownership across the engagement lifecycle.
- Experience in front-end design and development tools, is a plus.
- Proactive self-starter that brings a fresh perspective to problem solving with a can-do attitude.
- Excellent written, communication and presentation skills

  • Relationship Manager

    3 days ago

    Singapore INTEGRITY CONSULTANT AND SERVICES PTE. LTD. Full time

    **Job Description & Requirements We are looking for a Relationship Manager to build and preserve trusting relationships with our customers, client, suppliers and any other third parties. You are depended to find ways to outperform our competition and maintain our company’s positive image. To succeed in this role, you should be an excellent communicator,...

  • Customer Experience Manager

    3 days ago

    Singapore Hegen Pte Ltd Full time

    Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped...

  • Customer Relationship Manager

    1 week ago

    Singapore J.S.F Full time

    Key Responsibilities Develop and Execute Strategies: Create and implement both sales and marketing plans to promote products/services and achieve business objectives. Lead Generation and Conversion: Identify potential customers, generate leads, and follow up on them to convert them into sales opportunities. Content and Material Creation: Assist in creating...

  • Customer Relationship Manager

    4 days ago

    Singapore J.S.F Full time $80,000 - $120,000 per year

    Key ResponsibilitiesDevelop and Execute Strategies: Create and implement both sales and marketing plans to promote products/services and achieve business objectives.Lead Generation and Conversion: Identify potential customers, generate leads, and follow up on them to convert them into sales opportunities.Content and Material Creation: Assist in creating...

  • Customer Relationship Manager

    3 days ago

    Singapore Logistics Executive Full time

    Customer Relationship Manager An experienced KAM is need to take the next step in their career and lead a team of 2-3 KAM's and also a small customer service team for this leading European logistics company which specialises in Luxury Fashion distribution and also FMCG distribution. Working across a small portfolio of clients, you will be spearheading the...

  • Customer Relationship Manager

    3 days ago

    Singapore FOODCRAFT & BREW PTE. LTD. Full time

    **EarlyAfter - Singapore 238977** **About Us**: At EarlyAfter mornings begin with handcrafted coffee and evenings unwind beautifully with cocktails and conversations. We’re a lifestyle café-bar built around the idea of genuine connection — between people, flavours, and experiences. As we grow, we’re looking for a Customer Relationship Manager who...

  • customer relationship manager

    2 days ago

    Singapore FOODCRAFT & BREW PTE. LTD. Full time $40,000 - $60,000 per year

    EarlyAfter – Singapore 238977About Us:At EarlyAfter mornings begin with handcrafted coffee and evenings unwind beautifully with cocktails and conversations. We're a lifestyle café-bar built around the idea of genuine connection — between people, flavours, and experiences.As we grow, we're looking for a Customer Relationship Manager who embodies our...

  • Customer Relationship Manager

    2 days ago

    Singapore THE GENTLE VETERINARY PTE. LTD. Full time

    *Roles & Responsibilities* Seeking talents and professionals who are experienced with Client Relationship and Customer Service to join our team at The Gentle Vet! Whether you’re an experienced client relationship professional, an operations tour de force, or simply a people-oriented person with a heart to serve, The Gentle Vet will always be an open door...

  • Customer Relationship Manager

    2 weeks ago

    Singapore TALENTNET HR SERVICES PTE. LTD. Full time $40,000 - $80,000 per year

    We are seeking a passionate and customer-focused individual to join our team as a Customer Relationship Manager. Located in the heart of the city near Chinatown, we welcome a diverse mix of regular patrons and international tourists.Job Description & Responsibilities:Build and manage strong customer relationships, ensuring service standards are met for both...

  • Customer Relationship Management Manager

    2 days ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our Client is a rapidly growing company in the field of e-commerce, well-known in the wedding and party-related industry, with a huge following on various digital platforms. They are currently looking for a Customer Relationship Management Manager. The incumbent will play a pivotal role in enhancing our customer relationships by leveraging CRM tools and...