Customer Relationship Manager

6 hours ago


Singapore FOODCRAFT & BREW PTE. LTD. Full time

**EarlyAfter - Singapore 238977**

**About Us**:
At EarlyAfter mornings begin with handcrafted coffee and evenings unwind beautifully with cocktails and conversations. We’re a lifestyle café-bar built around the idea of genuine connection — between people, flavours, and experiences.

As we grow, we’re looking for a Customer Relationship Manager who embodies our hospitality philosophy. Someone warm, organized, and proactive in building long-term relationships with our guests and partners.

**Position Overview**:
The CRM plays a key role in creating memorable guest experiences, maintaining client relationships, and supporting community engagement. You’ll manage customer feedback, reservations, partnerships, and loyalty programmes to strengthen EarlyAfter’s reputation for thoughtful service.

**Key Responsibilities**:

- Oversee daily customer communication across all channels (in-person, social, and digital)
- Manage reservations, private event inquiries, and corporate partnerships
- Collect, organize, and analyze customer feedback to improve service quality
- Work with the marketing team to plan customer engagement campaigns and loyalty programmes
- Coordinate special occasions (e.g., birthdays, corporate events, collaborations)
- Maintain a CRM database to track guest preferences and visit patterns
- Support front-of-house operations during peak hours to ensure smooth service

**Requirements**:

- Experienced in Hospitality, Business, Marketing, or related field
- 2-4 years of experience in customer service, hospitality, or F&B management
- Excellent communication, interpersonal, and problem-solving skills
- Professional, polished, and confident in handling guest relations
- Strong organizational and multitasking abilities
- Familiarity with reservation or CRM systems
- A genuine passion for hospitality and building connections

**What We Offer**:
Competitive salary and growth opportunities within a lifestyle-driven group
Dynamic work environment blending café culture and cocktail service
Staff perks
Opportunity to be part of an evolving brand where people and experiences matter



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