Customer Relationship Manager

2 weeks ago


Singapore TALENTNET HR SERVICES PTE. LTD. Full time $40,000 - $80,000 per year

We are seeking a passionate and customer-focused individual to join our team as a Customer Relationship Manager. Located in the heart of the city near Chinatown, we welcome a diverse mix of regular patrons and international tourists.

Job Description & Responsibilities:

  • Build and manage strong customer relationships, ensuring service standards are met for both regular and new customers.

  • Serve as the key liaison for Japanese-speaking customers (approx. 30% of our client base) and international tourists, requiring effective communication in Japanese, English, and other common languages.

  • Resolve customer concerns and feedback promptly, ensuring high levels of satisfaction and retention.

  • Coordinate with internal teams to improve customer service processes and operational efficiency.

  • Provide reports on customer engagement, service performance, and areas for improvement.

  • Support marketing initiatives, loyalty programs, and events targeted at local and international customers.

Requirements:

  • Diploma/Degree in Business, Hospitality, or related field.

  • Strong interpersonal and communication skills.

  • Proficiency in an additional foreign language, such as Japanese/Korean/Italian/French, will be advantageous given the customer demographics

  • Minimim 4 year prior experience in customer service or hospitality industry preferred.

  • Willing to work on weekends and public holidays



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