Customer Experience Manager

1 week ago

Singapore Luxury Ventures Pte Ltd Full time $70,000 - $120,000 per year

Position Summary

  • Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
  • Drives result by developing and executing short term action plans and long-term strategies.
  • Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.

Roles & Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

  • Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
  • Serves on Sales Leadership Team and is responsible for total store results
  • Owns the customer experience throughout the total store
  • Maximises sales potential by spending 80% of scheduled time on the sales floor
  • Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
  • Owns Best at Bras with a focus on current selling strategies
  • Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
  • Analyses customer experience reports and insights and mobilizes the team accordingly
  • Promote ownership and accountability for category management
  • Understands and adheres to and reinforces company and brand standards
  • Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
  • Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
  • Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
  • Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.

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