Customer Experience Manager

Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped...

**Customer Experience Manager** The Customer Experience (CX) Manager role is to mentor, train and lead the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved. About Core...

Are you passionate about creating exceptional customer journeys and building long-term relationships? Join our Singapore team as a Customer Experience Manager and take the lead in shaping strategies that enhance satisfaction, loyalty, and engagement. Key Responsibilities: Develop and implement customer experience strategies to improve satisfaction and...

The hiring company is a lifestyle product manufacturer and retailer and is currently looking for a Customer Experience Manager to join their dynamic team. **Responsibilities**: - Lead and execute customer experience projects - Conduct in depth research and investigations to understand consumer behaviours, demographics and needs - Conduct brainstorming...

**The Responsibilities**: - To oversee/manage all incoming after Sales Service escalations. - Improve Customer Service level. - Train new staffs on Customer handling skill sets. - Handled all completed surveys, analysis and assist all complaints customers when needed. Respond within one working day, to come out with a solution (swap/refund). **The...

EVe Charging Pte Ltd is Singapore’s leading EV charging solutions provider, a wholly owned subsidiary of LTA tasked with managing EV charging point (EVCP) deployment for HDB carparks and undertaking supporting electrical infrastructure upgrades. With the opportunity to deal with cross-cutting issues from both whole-of-government and private sector...

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: The Executive Assistant to VP APAC & Customer Service Experience Centre Manager, will take the overall responsibilities to provide administrative support to Vice...

Req ID- FY25|COS|#6415- Location(s)- Singapore, Singapore;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week)- Your opportunity- We are looking for the right person to join our Global Technical Support team to work closely with teams and individuals across the company to creatively and relentlessly solve customer problems...

Job Summary Manage day to day operation to meet customer satisfaction, responsible for training, quality monitoring, metrics, and employee development. Manage Customer Service Team across North and South Asia including Vietnam. This position will be based in Thailand and report to Customer Service Director, Asia. Key Job Responsibilities Responsible for...

Overview Reporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by the Business Operations Department. This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer...