Customer Experience Manager

A customer experience management company in Singapore is seeking a Customer Operations Associate to enhance service quality. You will manage the operations of the team, ensuring efficient resolution of customer inquiries while collaborating with leadership for process improvements. Candidates should have 3 to 5 years of experience in customer operations and...

We are a medical company with strong product lines (medical equipment) homecare therapeutic area. Due to rapid expansion, we are looking for independent and diligent individuals to join our team. We serve with distinction and provide comprehensive healthcare needs to our partners. As a total solutions partner, our goal is to provide our customers with the...

Create optimised and seamless customer experiences across O2O2O (online - offline - online) spanning a multitude of touch points across Income and user experience documentation that includes user personas, user flows, wireframes and site maps - Lead and/or contribute towards CX Strategies / Blueprint design with partner agency(ies) for respective streams...

**Tasks**: - Drive the regional strategy and ensure cross-functional integration, management, and planning for a best-in-class Customer Experience across the customer journey, maximizing customer excitement at each individual touchpoint. - Manage and develop the Customer Experience function to enhance performance by setting clear KPIs and measuring against...

**The Company** RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems,...

**Job Summary Manage day to day operation to meet customer satisfaction, responsible for training, quality monitoring, metrics and employee development. Manage Customer Service Team across Rest of Asia (South Asia include ANZ, Vietnam, Korea & Japan). This position will be based in Singapore and report to Customer Service Director,...

Lead and manage a remote customer service team (currently 3 team members based in the Philippines). - Handle complex or escalated customer cases, including high-value orders, unhappy customers, or tricky situations that need a personal touch. - Own the returns and refunds process, including cases raised via Shopee, Lazada, or other marketplaces. - Monitor...

**About This Role** Job Summary: To lead the Customer Support & Services team in Singapore to deliver exceptional customer service experience by providing efficient and prompt resolution of customers’ queries, complaints or issues; while maintaining high level of customer satisfaction and first contact resolution. To also develop and implement initiatives...

We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us! **Responsibilities**: **CX Initiatives** - Liaise with relevant stakeholders on...

Teads is seeking a **Customer Experience Manager** based in Singapore to be part of a team responsible for the set-up, optimization, performance and general stewardship of advertising campaigns. - Teads operates a leading, cloud-based, end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital...