Customer Experience Manager
2 days ago
Are you passionate about creating exceptional customer journeys and building long-term relationships? Join our Singapore team as a Customer Experience Manager and take the lead in shaping strategies that enhance satisfaction, loyalty, and engagement. Key Responsibilities: Develop and implement customer experience strategies to improve satisfaction and retention Monitor customer feedback, conduct surveys, and analyze insights to identify areas for improvement Collaborate with sales, support, marketing, and product teams to deliver seamless customer journeys Oversee resolution of escalated customer issues, ensuring timely and effective solutions Track and report key customer experience metrics (NPS, CSAT, CES, etc.) to senior management Lead initiatives to enhance customer communication, onboarding, and engagement processes Train and mentor frontline teams to maintain high service standards Requirements: Bachelor's degree in Business, Marketing, Communications, or related field Proven experience in customer experience, customer success, or service management roles Strong understanding of customer journey mapping, experience design, and feedback analysis Excellent communication, interpersonal, and leadership skills Analytical mindset with the ability to translate data into actionable strategies Proficiency in English (written and verbal); knowledge of Mandarin, Malay, or Tamil is a plus Much have the legal right to work in Singapore (Singaporean / PR / valid work pass)What We Offer: On-site role with opportunities to directly shape customer engagement strategies Competitive Singapore salary and benefits package Professional training, mentorship, and career advancement opportunities Inclusive, supportive, and international workplace culture The chance to create meaningful customer experiences and drive long-term business success Location: Singapore (On-site)Employment Type: Full-time Level: Mid-Level / Manager #J-18808-Ljbffr
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Customer Experience Manager
3 days ago
Singapore SG MEDICAL PTE. LTD. Full timeWe are a medical company with strong product lines (medical equipment) homecare therapeutic area. Due to rapid expansion, we are looking for independent and diligent individuals to join our team. We serve with distinction and provide comprehensive healthcare needs to our partners. As a total solutions partner, our goal is to provide our customers with the...
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Customer Experience Manager
1 week ago
Singapore Elilta Real Estate Full timeAre you passionate about creating exceptional customer journeys and building long-term relationships? Join our Singapore team as a Customer Experience Manager and take the lead in shaping strategies that enhance satisfaction, loyalty, and engagement. Key Responsibilities: Develop and implement customer experience strategies to improve satisfaction and...
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Manager, Customer Experience
5 days ago
Singapore INCOME INSURANCE LIMITED Full timeCreate optimised and seamless customer experiences across O2O2O (online - offline - online) spanning a multitude of touch points across Income and user experience documentation that includes user personas, user flows, wireframes and site maps - Lead and/or contribute towards CX Strategies / Blueprint design with partner agency(ies) for respective streams...
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Manager Customer Experience
1 day ago
Singapore Porsche Asia Pacific Full timeIf you make hearts beat faster, your own has to be in the right place. **Manager Customer Experience**: - **Code number**:J000002143 - **Entry level**:Professionals - **Location**:Singapore - **Organization**:Porsche Asia Pacific **Tasks **Tasks*** Porsche Asia Pacific is offering a vacancy as Manager Customer Experience within its Marketing...
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Customer Experience Manager
4 days ago
Singapore Luxury Ventures Pte Ltd Full time $90,000 - $120,000 per yearPosition SummaryProvides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.Drives result by developing and executing short term action plans and long-term strategies.Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity...
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Customer Experience Manager
2 weeks ago
Singapore Atome Full timeService Quality & Customer Experience Manager About Atome Financial Headquartered in Singapore, Atome Financial is building a world‐class tech‐enabled financial services platform that is the best companion of our customers’ lifetime. As part of the Advance Intelligence Group, a Series D fintech unicorn, we are united by a shared vision: to Advance with...
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Customer Experience Manager
2 weeks ago
Singapore RN CARE PTE. LTD. Full timeLead and manage a remote customer service team (currently 3 team members based in the Philippines). - Handle complex or escalated customer cases, including high-value orders, unhappy customers, or tricky situations that need a personal touch. - Own the returns and refunds process, including cases raised via Shopee, Lazada, or other marketplaces. - Monitor...
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Customer Experience Manager
1 week ago
Singapore CAE Full time**About This Role** Job Summary: To lead the Customer Support & Services team in Singapore to deliver exceptional customer service experience by providing efficient and prompt resolution of customers’ queries, complaints or issues; while maintaining high level of customer satisfaction and first contact resolution. To also develop and implement initiatives...
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Customer Experience Manager
1 week ago
Singapore Teads Full timeTeads is seeking a **Customer Experience Manager** based in Singapore to be part of a team responsible for the set-up, optimization, performance and general stewardship of advertising campaigns. - Teads operates a leading, cloud-based, end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital...
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Customer Experience Manager
2 weeks ago
Singapore Teads Full time**Who we are** - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities - Competing against the biggest tech companies - Inventor of the InRead Video - Partner with the biggest media agencies and brands - Global partnerships with premium publishers **What can you expect in this role**: Teads is...