Client & Prospect Support Officer

**Company Description**
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

The overall aim and target of this function is to secure the customer and prospect’s operational stability and improve the service level satisfaction. The team is well positioned to support the Key Account Manager and Sales Manager operationally, thus allowing them to focus on building relationships with the prospect/ client and identifying sales and upselling opportunities.
- You will be part of a commercial team managing client relationships and new business developments activities in the region.
- You will be working in a support team of three, one being the team lead.

**Your key tasks**
- Support the sales team in drafting and processing contracts according to internal standards.
- Be Clients and Account Managers’ SPOC for financial and billing topics and provide supporting document where necessary.
- Keep clients’ annual recurring fee due up to date and ensure correct invoicing of all projects & services provided based on known contracts.
- Management of client and partner invoicing and receivables.
- Support sales team in the preparation of presentations, documentation and assist them for meetings, events with clients/prospects and related follow-ups.
- Support the sales team in maintaining account plans and the creation of presentations to both internal and external stakeholders.
- Ensuring data accuracy within management reporting systems. To then be able to extract the data and transfer it into a presentable format for the various stakeholders.
- Responsible for documentation administration within the team.
- Support the team lead with the induction and training of new joiners to the team.
- Support Regional Sales organisation in logistics, documentation, and execution of meetings.

**Qualifications**
- A Bachelor’s degree or equivalent
- At least 5 years of experience within a support/operation/receivable function.
- Advanced Microsoft suite skills, in-particular Excel, Word and Power Point.
- Ability to multitask and manage changes to the working day at short notice.
- Team player ready to backup and takeover from other colleagues when needed
- Adaptable and approachable with ability to work well with all levels of seniority, both internally and externally to Avaloq.
- Ability to handle difficult and complex situations calmly and confidently.
- Forward thinking - always striving for ways to improve the department and develop in the role / team.
- Personable - enjoys networking and creating new relationships.
- Proactive - will always go above and beyond the “standard” job specification, to better themselves and the team.
- Highly organized - has an eye for detail when it comes to diary and workload management.

**Additional Information**
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

LI-Hybrid