Vendor Manager

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$10,000 - $20,000 Per Month

**Date Posted**

5 hours ago

Additional Details

**Job ID**

106949

**Job Views**

1

**Job Description**:
Roles & Responsibilities

You’ll be part coach, part diplomat, part entrepreneur - 100% committed to building and sustaining trust with users and your team.

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise. Stripe handles over a million support cases per year, and we seek to raise the bar on every case. We plan to achieve excellence by thinking of support in a novel, product oriented way, and viewing support not as a destination, but as an integrated and integral component of all of Stripe’s products.

Stripe has distinctly unique support problems resulting from our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Our support experience leverages deep understanding of our products, the financial industry and money movement, and our customers’ products and users, and requires us to invest significant resources into building this experience ourselves.

As Stripe’s user base and global footprint grows dramatically, we are looking for an experienced Vendor Manager who brings deep experience working with third-party vendor engagements providing world-class customer experience support to our users. In this role, your primary focus will be leading customer support with vendor agents for one or more critical lines of business managing across global locations, multiple support channels, and business stakeholders. You will be responsible for driving exceptional customer experience through a focus on high agent quality, performance management and balanced operational performance at scale. You will also lead cross-functional programs across vendor operations to help Stripe achieve even greater experiences for our users.

You will:

- Have direct responsibility for the results of vendor operations, working closely with external vendor partners and internal operational teams
- Develop and deploy vendor-specific infrastructure globally, including security, tools, and processes
- Source new vendor partners or expand scope of service offering with current vendor partners
- Maintain metrics and analysis of vendor performance, and provide regular reporting on performance through regular business reviews
- Assist with all vendor headcount related matters including growth, new lines of business and managing attrition targets with partners
- Partner with existing vendor leadership teams to ensure vendor’s high level execution to contracts.
- Lead negotiations and relationship management for vendor contracts
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

We’re looking for someone who has:

- 5+ years of experience leading vendor operations (preferably in high-growth, financial services, or technology companies)
- Excellent written and verbal communication skills
- A strong operational background and a track-record of making data driven decisions
- The ability to execute on and deliver complex operational projects involving multiple stakeholders

Nice to haves:

- Deep experience managing operational third-party vendor and internal teams across different time zones
- You enjoy doing whatever it takes to execute on complex initiatives, and have a track record for taking projects from conception to launch
- You have a knack for working well with a wide range of people across internal teams and external vendors
- You are action-oriented, with strong organization skills and attention to detail
- You enjoy dealing with ambiguity, and do whatever it takes to execute on complex projects
- You excel in analytical thinking and problem solving, and use first-principles thinking and data to structure strategic recommendations
- You have a process-oriented mindset and ability to lead people to get things done
- You are low ego, and have a proven track record for working well across teams and with external partners

Tags

vendor

manager